Bugzilla down - Revzilla loses its mind

[Bill Marriott]

Certainly technically skilled users know how to bookmark a page. They adjust 
quite happily to a hundred other minor inconsistencies.

It's not buried and it's not indirect. We simply decided to name it using a, 
IMO, much friendlier and more accessible term that is also more descriptive 
of the actual function of the site. There's no reason that just because the 
underlying technology is Bugzilla that it needs to be named as such.

We're also not "taking away" any feature; you've never been able to get to 
the RunRev reporting site using the URL you suggest. In fact, the new URL is 
much easier to remember and shorter to type than the previous one. And it is 
consistent with the title of the system, "Revolution Quality Center."

Quality is more than just bugs. There's a lot of areas in Revolution that 
could be enhanced, and there's lots of ideas for completely new features and 
capabilities. People should feel free to submit the whole range of reports. 
The focus is on "quality" not on just bugs per se, and certainly not on the 
tool itself. (You don't report issues with Apple, Microsoft, Adobe, etc., at 
a "bugzilla<dot>" url.)

Marketing hype would be a URL like "happyfragrantflowers.runrev.com" and 
then having to navigate through extra screens. And your bugs going into some 
black hole with no back-and-forth.

There are no extra screens added. "Quality" is a very direct, honest, simple 
term. And how many companies have an open reporting tool that lets anyone 
see all the blemishes? When you submit a report with RunRev, you don't get a 
"thanks for your suggestion!" screen with some stock photo of a girl with a 
headset. You get your bug report which can be monitored by every customer, 
voted on, commented on... and you even get to see how much attention it's 
getting from RunRev developers.

Finally, I think "Bugzilla" is a word very tightly linked with the old, 
hideous-looking system. I think a new name is wholly appropriate, especially 
considering how much sleeker and easier-to-use it is now. Compared to any 
other installation I'm familiar with, it's barely recognizable as Bugzilla, 
anyway.

(And who's to say Runrev will forever stick with Bugzilla as the underlying 
technology?)

I hope the decision to use the URL http://quality.runrev.com does not 
detract from the significant effort that was made to make the site 
substantially easier and more comfortable to use. There should be no 
confusion when entering a new bug. The advanced search function is finally 
comprehensible. It's much clearer how to save your searches and access them. 
The "easy search" field has been given a prominent position at the top-right 
of every screen. The report screen itself is very cleanly organized with the 
most important fields at the top.

And finally, The Quality Center itself has been added as a component in the 
list, so you can file reports on any enhancements, requests, or problems you 
discover with the site.

As someone who was loathe to use Bugzilla in the past, I put a lot of effort 
into lobbying for these changes and setting out how the system would look 
and feel -- and yes even what it was called. So you can blame me for the 
"marketing crap." I'll proudly take the blame! :)

Bill

"Geir A. Myrestrand" 
<geir.myrestrand at falconstor.com> wrote in message 
news:458C9027.4020306 at falconstor.com...
> Bill Marriott wrote:
>> "quality" is shorter!
>>
>> :D
>
> I think this is a mistake, but I will rest my case against your hostname 
> for Bugzilla. I currently have access to 23 Bugzilla systems, yours is the 
> only one I can not reach via the hostname Bugzilla...
>
>> Actually, the word "bugzilla" has been purged from the system as much as 
>> possible. "Bugs" are now "Reports" in order to encompass both problems 
>> and feature requests. The whole thing has been renamed "Quality Control 
>> Center" -- this along with the general overhaul in look-and-feel.
>
> Burying Bugzilla under all that marketing crap^H^H^H^H lingo is a big 
> mistake in my opinion. At least you should consider giving technically 
> skilled users direct Bugzilla access without having to face the 
> beautification layer.
>
> -- 
>
> Geir A. Myrestrand
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