[Ticket#: 2006040510000641] Re: [OT] Articles to read

[yoy]

Sean Shao,

I had no bugs to complain about. I just wanted my v2.5 back after my laptop 
died. I got that version back.

It's not that it was a bug, just reading the listserve, 2.7 isn't "bug free" 
yet and not worth upgrading for my development purposes (which are always 
freeware).

Take your time and do it right, is my motto!

All the best and continued success,

Andy
----- Original Message ----- 
From: "Runtime Revolution Support" <support at runrev.com>
To: "Sean Shao" <shaosean at hotmail.com>; <use-revolution at lists.runrev.com>
Cc: <lynn.fredricks at runrev.com>
Sent: Thursday, April 06, 2006 2:45 AM
Subject: [Ticket#: 2006040510000641] Re: [OT] Articles to read


> Dear Sean Shao,
>
> Thank you for your request.
>
> I've done some searching through our database, and I have been unable to 
> find
> any emails to support from you on these issues, or any bug reports in
> bugzilla. If I've missed a bug report, please let me know the report 
> number so
> that I can draw it to the attention of our engineers.
>
> Reporting a problem on the use-list is not an effective method of
> communicating a problem to RR. If you are able, we ask that you report 
> bugs
> via bugzilla, where our engineers are active, see reports and take any
> necessary action as and when they can. They also give you feedback on what
> they have done.
>
> http://support.runrev.com/bugzilla
>
> If for any reason you can't use bugzilla (its not for everybody, we know
> that), please write to support at runrev.com with as much detail about the
> problem as you can, and we will investigate, and make the report to 
> bugzilla
> for you.
>
> We do, actually, value feedback from our customers very much, and we do
> listen, and we do take action. We have two clear channels that you can
> communicate with us through, and get a response. We can't take action if 
> we
> don't know there is a problem. We can't always take action on the problem 
> once
> we know about it in the way that you would like, but you will at least get 
> a
> response and an explanation.
>
> I hope this helps,
>
> Regards,
>
> Heather
>
> "Sean Shao" <shaosean at hotmail.com> wrote:
>
>> Considering that we're all developers, I thought that these two articles
>> would be of some interest to someone out there. I CC'd them to Lynn
>> Fredricks because he seems like he wants to make some changes at RRLtd 
>> and I
>>
>> also forwarded to support because someone needs to be woken up over 
>> there.
>>
>> http://asktog.com/columns/068priceOfNotListening.html
>> http://asktog.com/columns/037TestOrElse.html
>>
>> _________________________________________________________________
>> Don�t just search. Find. Check out the new MSN Search!
>> http://search.msn.click-url.com/go/onm00200636ave/direct/01/
>>
>>
>
>
>
> Heather Nagey
> --
> Runtime Support Team ~ http://www.runrev.com
> Runtime Revolution ~ User-Centric Development Tools
> --
>
>
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