Learning center videos don't play

J. Landman Gay jacque at hyperactivesw.com
Fri Oct 21 14:55:13 EDT 2005


Trevor DeVore wrote:
 > On Oct 21, 2005, at 9:08 AM, J. Landman Gay wrote:
 >
 >> Someone running Windows XP is having problems running the Learning
 >> Center videos, and I'm wondering if anyone here has encountered  this
 >> problem before. The videos download correctly and are stored  in the
 >> correct Revolution cache folder, so a network problem isn't  the
 >> reason. If he double-clicks the video inside the folder,  Windows
 >> Media Player launches and plays the video okay, which means  the codec
 >> is also correctly installed. However, the video does not  display or
 >> play when he clicks the Play button inside the  Revolution Learning
 >> Center after the download. He has installed  QuickTime to see if that
 >> helps, but the result is the same.
 >
 >
 > Jacque,
 >
 > The video playing in Windows Media Player doesn't mean the codec is
 > installed for QuickTime.  The videos use the Ensharpen codec if I
 > remember correctly.  This is just the QuickTime wrapper for the
 > TechSmith tscc codec.  You can have the Windows Media version of the
 > codec installed but not the QuickTime version.  You may want to check
 > this by trying to open the videos in QuickTime player.
 >

Thanks Trevor. But he only installed QT to see if that helped. As I 
understand it, the videos should have played via WMP to begin with. I 
forgot to mention that he tried installing on a different Windows 
machine as well, with the same non-results. Since Rev installs the codec 
according to platform, I suspected that codecs aren't the problem, but 
of course, I'd love to be wrong. Or maybe I'm misunderstanding something.

Apparently clicking the Play button in the learning center does nothing. 
Any other ideas?

-- 
Jacqueline Landman Gay         |     jacque at hyperactivesw.com
HyperActive Software           |     http://www.hyperactivesw.com



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