Recent anger - and new guy here

[Thomas McGrath III]

FRANK,

Welcome to Revolution. First off this list is NOT the tech support  
for RunRev so you will often see people complain here about the  
support but meanwhile they never actually open a support case with  
Runtime Revolution. I have opened only one case with RunRev and they  
where quick to help and great on the follow up. There were a few  
times I wanted to open a case but this list of helpful individuals  
has always been there for me and did away with the need for that.

I don't know how many people are employed by RunRev. Why don't you  
ask them? They certainly have enough to run support, marketing,  
sales, website and programming updates and bug fixes.

I pay for an Enterprise license and get so many support cases  
included. But there are many options and just like every other  
software company you can pay for individual cases. But again this  
list of wonderful people is the first place to go to for help. They  
are very experienced and unlike other products it seems that Rev  
users WANT to help newbies and oldtimers with questions.

I believe the fixes are one to two a year with major enhancements  
every year so far.

I make a living using Rev as a Rapid Prototyping Tool. And I write  
small applications on the side that I hope will become valuable to  
others. I replaced MM Director as our tool of choice.

Hope you find this useful.

Tom

On Nov 24, 2005, at 2:04 PM, Frank R wrote:

> Ok, with the recent anger expressed, and with me being a new guy on  
> the block,
>   let me ask some questions:
>
>   - What's the size of the company behind this product?  You don't  
> have to give precise numbers, but somebody must know if this  
> company is - a thousand people - doubt it, a hundred people - still  
> probably doubt it, at least dozens of people - probably, and I  
> hope, or one or two people - I don't hope this is the case.
>
>   - What are the support options?  Do we get 100% of support via  
> the dialog in this forum, or is there a way to contact a tech  
> support team at the company and occasionally get a good answer?
>
>   - What's the frequency of the release of minor levels and major  
> levels of the software?
>
>   - Are people out there making a livelihood using this product  
> nearly exclusively, or is this rare to nonexistent?
>
>   Thanks.
>   [I'm a long time developer, and I have used Many tools and  
> languages, and while this thing doesn't look like the tool for All  
> jobs, it does look like The Tool for some jobs.
>   So, I start out my journey here enthusiastically until someone  
> tells me otherwise.]
>
>   Frank
>   ____________________________________________________________________
>
> Stephen Barncard <stephenREVOLUTION at barncard.com> wrote:
>   Dave, it's cool. Take a deep breath. You've got a lot of love in the
> room on this list.
>
> Complaining, making threats and playing the role of the disgruntled
> customer won't go as far here as calm discussion. Please be careful
> about dissing Runrev in particular - your careless comments could
> scare away lurkers - potential runrev users (and therefore a
> healthier business, with continued development, etc). I have no doubt
> that you will find help in this place within hours. The best
> scripters in the world hang out here.
>
> This stage (OUTRAGE+Confusion) is typical of one's self-education in
> using rev. Either it will be fixed in the next revision or we write a
> thing to go around it for now. As far as I'm concerned the gains in
> using this erector set far outweighs any glitches I encounter.
>
> Are you angry enough to write your own Menu Maker? It can be done.
>
>> What Gives? Why is this SUCH a difficult thing to do in RunRev? I
>> don't know any other environment where this is SUCH a big deal, I
>> could have done this 100 times over in C or even PowerPC assembler!
>>
>> Getting to the end of a long day and I have to get this working
>> tonight! I really don't want to have to tell my boss that I can't do
>> this in RunRev and that the support it so bad that you can't even
>> get someone to look at it!
>>
>> All the Best
>> Dave
>
> -- 
> stephen barncard
> s a n f r a n c i s c o
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