Cannot access Rev-Online (was RAD Challenge)

Roger.E.Eller at sealedair.com Roger.E.Eller at sealedair.com
Mon Jan 24 15:09:43 EST 2005


Kevin,

You are correct, I was contacted by Mark W., but so much time had passed 
that I had forgotten. Anyway Mark had me to test a stack called LibAuth 
which was unsuccessful at resolving this issue for me. I provided feedback 
and then there was a long silence... <echo> silence... <echo> silence... 
<echo> silence...

Kevin wrote:
> There is no need to follow up with support for something that
> is in the bug database.

Heather wrote:
> We will also be happy to work with individuals
> to get access to these videos so yes, if you
> write to support with your problem we will try
> and find a solution that works for you.
I like Heather's clarification of the differences between "support" and 
the "Bugzilla monitors" better. At least support will provide an 
alternative short term solution.

On 01/24/2005 at 11:59 AM, Kevin Miller wrote:
> You're the only person who has reported this problem.  As such we are
> looking into it, but unfortunately it can't be top priority.  I note 
that
> you have had two follow ups to this issue, one from Heather than another
> from Mark W (who asked you a question to which I don't see a response on
> file).  There is no need to follow up with support for something that is 
in
> the bug database.  Thanks for your continued patience.
> 
> Kind regards,
> 
> Kevin
> 
> Kevin Miller ~ kevin at runrev.com ~ http://www.runrev.com/
> Runtime Revolution - User-Centric Development Tools



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