Upgrade versus update - trying to close the discussion

[A.C.T.]

Hi, all,

just to make it clear: I am not going to "rant" aynone on the licensing 
politics of a single company. I do not debate with Microsoft (any more), 
I have given up talking to Apple completely long time ago about 
developer support. I am sure this list wouldn't be as vivid as it is if 
Runrev wouldn't be partners people like to work with.

I think the license sentence I quoted is clear. I completely agree that 
it's unlikely I can jump to V3 as my free upgrade, but it is also very 
likely that the software developer (Runrev) will take care of previous 
(but still active) versions and bugfix them, even if they have released 
an upgrade. Otherwise they would push customers of 
"actual-version-minus-2" out of line, if they didn't fix bugs in that 
version any more.

So, to sum it up: I tried to express my confidence in Runrev being a 
customer oriented company. I don't have any doubts that they are, 
otherwise I would not have paid money for a program that I currently do 
not USE AT ALL. Of course I expect "industry standard care", so I expect 
bugs to be fixed FOR FREE without having me to pay for upgrades after I 
received a single bug fixing version. Since I haven't used Revolution up 
to more than a few crashes yet (Win XP), I cannot tell what my personal 
needings will be in the future and NATURALLY I will contact the software 
company directly, not discuss my own problems in public BEFORE doing so.

I simply found it notable that the license explanation I got allowed me 
for one free upgrade without a limitation to the next upgrade being 
available. I know there are companies who have acted like this before, 
so I wanted to say "Thank you" for this fair policy. I don't know how 
often bugfixes appear, I would say this depends on the quality of the 
product. I have had crashes, so I guess a (free!) bugfix update is soon 
to be released anyway.

Marc Albrecht
A.C.T. / level-2
Glinder Str. 2
27432 Ebersdorf
Deutschland
Tel. 04765-830060
Fax. 04765-830064