Fix it before moving ahead

[Thomas McGrath III]

Klaus,

I do agree.

And I do care too.

Thanks

Tom

On Mar 12, 2004, at 1:00 PM, Klaus Major wrote:

> Hi Thomas McGrath III,
>
>> Yeah, but what other software companies do you know
>> of where you can 'even' send an email to that companies
>> management? I think you would be stopped at admin@
>> at least or support@ and not right to the source.
>
> Sure, but i think we cannot compare RR with any of these big shots!
>
> I hope NOONE has the illusion to get any free and working support
> at these companies!
>
> (OK, except for a VERY short period of time, like me, when the first 
> version
> you bought for your hard earned money, talking about > 1000 bucks,
> did not work as advertised and you tried to get to the "support" 
> departement,
> by mail, tellingbone, the MOST expensive alternative at all, or snail 
> mail... :-)
>
> They seldom supply bugfixes, and updates, even the dot-ones, are 
> measured
> in 1-2YEARS-cycles...
>
>
> But threads like this one simply show that we, the users, DO CARE!!!
> And we think that we could create an even better product together.
> They encouraged us to do so and now we do.
>
> In- and output from BOTH sides is the secret of success, i think...
>
>> On Mar 12, 2004, at 11:47 AM, sims wrote:
>>
>>> Emails to the Rev management should not go weeks without any 
>>> reply...that is a very
>>> poor way to do business.
>>>
>>> atb
>>>
>>> sims
>
> Regards
>
> Klaus Major
> klaus at major-k.de
> www.major-k.de
>
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>
>

Thomas J. McGrath III
SCS
1000 Killarney Dr.
Pittsburgh, PA 15234
412-885-8541