MalwareBytes Labeled "Livecode.exe" as Ramsomware!!!
thompsonmichael at shaw.ca
thompsonmichael at shaw.ca
Fri Apr 9 14:15:27 EDT 2021
Interesting pleasing encounter with MalwareBytess Support
Opened a ticket at Malwarebytes support
>>>Michael Thompson
>>>Apr 8, 2021, 10:01 PDT
>>>I have been using Livecode.exe and its previous iterations for well over
10 years. Suddenly the other day Malwarebytes labelled it "Ransomware"!! and
quarantined it. I wrote an exception but am concerned about why this
>>>would happen. Can you explain it to me?
One minute later!!
>>>Russ (Support)
>>>Apr 8, 2021, 10:02 PDT
>>>Hello!
>>>Welcome to Malwarebytes Support. My name is Russ and I'll be helping with
ticket 3428693.
>>>I understand you need help with a detection.
>>>I am transferring your case to our Malware Removal Specialists. You will
hear from them as soon as possible. I appreciate your patience.
Less than 24 hours later
>>>William Rowland (Support)
>>>Apr 9, 2021, 7:01 PDT
>>>Hello Michael,
>>>I would like to welcome you to Malwarebytes Customer Support,
>>>My name is William and I will be assisting you with your ticket #
3428693.
>>>Very sorry to hear about the trouble you are having. Let us do the
following and see if it fixes the issue for you.
>>>I have asked the researchers to check this file and I have been told that
this block will be lifted. Please give it an hour or so for the update to go
through.
Michael
P.S Anyone know how I can get my email address out the posting. I use
Outlook 365 on Windows 10?
More information about the use-livecode
mailing list