Biased testing and micro-coaching

[Mark Wieder]

On 07/07/2017 07:29 AM, prothero--- via use-livecode wrote:

> Actually watching users is invaluable.

Absolutely.
And try to resist the urge to help them along.
And take notes about where they hesitate or stumble.

As a QA engineer, I find that when I'm faced with a new application I 
have about two weeks where I can reasonably find workflow problems. 
During that period I try to write down every nitpicking thing I can find 
and make notes about where I find myself unsure about what comes next, 
etc. After that time I have become so used to the way it's supposed to 
work that it's hard to step outside the box and think like a new user. I 
get into the developer mindset then, and while that's essential for 
finding deeper bugs it means missing some UX issues.

-- 
  Mark Wieder
  ahsoftware at gmail.com