Mysterious customer

[Richmond Mathewson]

Thankyou very much indeed, that is exactly the answer I was looking for:
very glad indeed to know it was "not me" :)

Richmond.

On 4/5/17 2:59 pm, Kay C Lan via use-livecode wrote:
> I have a Retina display, I downloaded your app and it's as Roger deduced:
>
> If, via System Preferences -> Displays I change my usual setting of
> 'More Space' to 'Larger Text' the Retina Display is effectively turned
> into a 1024 x 640 display; you App is magnified and doesn't fit and it
> can't be made to. If I select the next setting up, it's effectively a
> 1280 x 800 display and still your App doesn't fit. Any setting from
> 'Default' up to the full resolution of 'More Space' handles your app
> just fine.
>
> That should help Artie but I tend to agree with Roger. If you are
> catering for people like yourself, who may hold onto computers until
> they actually die (the computer, not the user;-) then a height no
> taller than 756 px should reduce your support calls.
>
> On Wed, Apr 5, 2017 at 3:51 AM, Richmond Mathewson via use-livecode
> <use-livecode at lists.runrev.com> wrote:
>> "Artie" says:
>>
>> "I wonder if, suspect, actually, that this has something to do with my
>> Retina screen."
>>
>> I have no access to a retina screen, so would be grateful if anyone who has
>> would go to the MacUpdate website and
>> download my "CHAR REF" standalone and see what happens.
>>
>> Richmond.
>>
>> On 4/4/17 7:45 pm, Peter Bogdanoff via use-livecode wrote:
>>> My application is 728 high. This covers 99% of users. I know that you’re
>>> not releasing it for Windows, but there are Windows users with 11” screens.
>>> If the OS reports screen resolution < 800 I hide the Taskbar as well.
>>>
>>> Peter Bogdanoff
>>>
>>>
>>> On Apr 4, 2017, at 6:30 AM, Rick Harrison via use-livecode
>>> <use-livecode at lists.runrev.com> wrote:
>>>
>>>> Hi Roger,
>>>>
>>>> I think you have hit upon the real problem,
>>>> and the correct solution. If he is looking at
>>>> his Mac at a resolution of either 1024 x 640
>>>> or 1280 by 800 then Richmond’s app wouldn’t
>>>> fit at all properly on the screen.
>>>>
>>>> For my everyday use I usually have my screen
>>>> set to 1280 by 800 because I don’t like
>>>> the small text.  When I work on an app
>>>> I always switch to 1920 by 1200.
>>>>
>>>> Good catch!
>>>>
>>>> Rick
>>>>
>>>>
>>>> That sounds like the answer
>>>>> On Apr 4, 2017, at 8:06 AM, Roger Eller via use-livecode
>>>>> <use-livecode at lists.runrev.com> wrote:
>>>>>
>>>>> Is it possible that "Artie" has his display set to a lower resolution to
>>>>> compensate for vision impairment?
>>>>>
>>>>> ~Roger
>>>>>
>>>>> On Tue, Apr 4, 2017 at 6:49 AM, Richmond via use-livecode <
>>>>> use-livecode at lists.runrev.com> wrote:
>>>>>
>>>>>> I pumped out a 32-bit Mac standalone from my Char Ref stack and
>>>>>>
>>>>>> released it through MacUpdate as a freebie, and have had a series of
>>>>>> e-mails from
>>>>>>
>>>>>> someone called "Artie" who says that the standalone (886 pixels high)
>>>>>> won't fit on his
>>>>>>
>>>>>> Mac Laptop that has a screen res of 2880 x 1880.
>>>>>>
>>>>>> This seems odd to say the least.
>>>>>>
>>>>>> Richmond.
>>>>>>
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