Failed to load external error

[J. Landman Gay]

Due to an audio bug fix we needed, we were forced to compile and release 
an app using 8.1rc1. Some Windows users are regularly receiving the 
error "failed to load external" when the app launches. This renders the 
app useless.

So far we have heard from both Windows 7 and Windows 10 users. The 
external folder in the app contains revBrowser.dll and tsNet.dll.

Does anyone know why this would happen? The externals are obviously 
there (we got screen shots) so I assume they are being found. Could 
virus scanners block this? Are there any other reasons?

It would be nice if the error message would tell us which external 
wouldn't load. Right now the students who use the app are pretty pissed 
off because they can't complete their assignments.

-- 
Jacqueline Landman Gay         |     jacque at hyperactivesw.com
HyperActive Software           |     http://www.hyperactivesw.com