AW: AW: Installer maker window keeps blank on OS X

[Tiemo Hollmann TB]

Hi Paul,
thanks for your interesting experience. I already asked for an anti virus at
the first contact, which was negated, but now I will ask again a bit more
detailed.
Tiemo

-----Ursprüngliche Nachricht-----
Von: use-livecode [mailto:use-livecode-bounces at lists.runrev.com] Im Auftrag
von Paul Dupuis
Gesendet: Dienstag, 1. September 2015 15:29
An: use-livecode at lists.runrev.com
Betreff: Re: AW: Installer maker window keeps blank on OS X

On 9/1/2015 8:54 AM, Tiemo Hollmann TB wrote:
> I am still completely puzzled, what is going on that Mac. I have never 
> seen such a behavior. The first window of the installer program just 
> keeps empty, no control/button is shown, neither the text field, which
usually is there.
> I am almost sure, that it is any wired thing on the customers Mac, but 
> the customer, as always swears, that all other programs could be 
> installed and run without any problem, so it must be my crappy program.
>
> Has anybody ever seen such a behavior on a Mac or any idea, what to 
> check for on that Mac, before I refund the price for my not working 
> program to that customer? I have no idea in which direction I could
investigate.
>
> Thanks for any ideas
> Tiemo
>
>
> -----Ursprüngliche Nachricht-----
> Von: use-livecode [mailto:use-livecode-bounces at lists.runrev.com] Im 
> Auftrag von Tiemo Hollmann TB
> Gesendet: Montag, 31. August 2015 13:44
> An: LiveCode User Liste senden <use-livecode at lists.runrev.com>
> Betreff: Installer maker window keeps blank on OS X
>
> Hello,
>
>  
>
> I am packaging my OS X program with installer maker and codesign it. 
> It works fine at all customers beside of one.
>
> Now a customer with OS X 10.9.5 tells me that she opens my installer 
> and he gets only a blank white window. The window has my text in the 
> title bar, but not text or any buttons like cancel or next in the 
> window, so she can't go on to install my program, only close it by the red
cross.
>
>  
>
> I have checked, if it has anything to do with the security settings 
> (install apps only from.), but nothing changes in the weird behavior 
> of the installer, changing the security setting. The user has admin
rights.
>
>  
>
> Has anybody ever seen such a behavior, perhaps with any other program 
> or any idea, what to check for on this machine? What could go wrong here?
>
>  
>
> Thanks for any ideas
>

Have you asked what is any antivirus software your customer has on that Mac?

I suggest this because, I run Norton AV on Windows and it has stopped newer
version of LiveCode itself from running as it sometimes thinks some parts of
LC are malware with similar symptoms - often when trying to popup an open or
save file dialog which ends up blank. Norton then pops up a warning screen
asking if you want the malware removed to allow to continue. Clicking
continue lets LC complete it's task, but if the use never saw any AV alert,
they may just stare at the blank dialog.

I have not had this happen with a Standalone - only with LC itself - but you
asked for any ideas.

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