on-rev outage

[Ralph DiMola]

Kevin,

Thanks for the update and explanation! This is why I love RR. I received
personal emails from both David and Heather and now this email from the CEO.
Can't get that type of communication from every company.

I once had this problem on a trip to Japan to install a new system in 1985.
I only had one backup tape with me and the disk failed(no RAID in those
days) during the final backup so I had nothing. I had to wait 1.5 days to
get a offsite backup tape flown in from NY. Embarrassing to be sure but I
learned to always use alternating tapes when I was off-site. The only
suggestion I can make(if RAID 1) is to remove and rotate raid disks so if
both fail there is always the "last pulled" drive to revert to. Upgrade to
RAID 6 that allows for 2 failed drives without loss of data.

Short of an Google type of datacenter the on-rev up-time has been great.

Ralph DiMola
IT Director
Evergreen Information Services
rdimola at evergreeninfo.net

-----Original Message-----
From: use-livecode [mailto:use-livecode-bounces at lists.runrev.com] On Behalf
Of Kevin Miller
Sent: Friday, March 06, 2015 2:27 PM
To: How to use LiveCode
Subject: Re: on-rev outage

As CEO that is of course my first instinct too. I always push us to
investigate and see what lessons can be learned, what procedures tightened.
However this is not one of those times. We suffered a catastrophic failure
of both disks in the RAID array and thus made an estimate that our restore
time would be 48 hours as we had to revert (in this incredibly unlikely
event) to the off site backup. It turns out that we have managed to get one
of the RAID disks to work so we should be back up and running sooner than
anticipated - all things been equal in the next few minutes.

Since we completed the server migration and system upgrades we¹ve enjoyed
steady reliable service. Even with this outage on Diesel we are well within
any reasonable measure of uptime and reliability now for any ISP in this
price range. We have both RAID and an offsite backup in place already. So
while I regret the obvious inconvenience, this is one of those cases where
additional procedures and systems would not have helped.
Thanks for your patience, Diesel will be back online soon.

Kind regards,

Kevin

Kevin Miller ~ kevin at livecode.com ~ http://www.livecode.com/
LiveCode: Everyone can create apps




On 06/03/2015 18:21, "Simon" <simon at asato-media.com> wrote:

>Heather Laine-2 wrote
>> Folks,
>> 
>> This is also a test of whether your email address is up to date in 
>> our on-rev client records.
>
>Whoops. Oh well, what a funny world this is. Because of my long 
>standing relationship with RunRev my up-to-date email address is on 
>Diesel, hence no email from Heather.
>
>21 hours 42 minutes down.
>
>I would request a detailed report on how the service will be improved 
>going forward.  What safety protocols have now been put in place to 
>ensure this does not happen again?  Yep, the standard stuff one asks 
>any provider of any ongoing service.
>
>This problem is obviously out of Davids and RunRevs hands as it would 
>have been solved by now.
>
>Simon
>
>
>
>--
>View this message in context:
>http://runtime-revolution.278305.n4.nabble.com/on-rev-outage-tp4689723p
>468
>9746.html
>Sent from the Revolution - User mailing list archive at Nabble.com.
>
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