on-rev outage

[Kevin Miller]

As CEO that is of course my first instinct too. I always push us to
investigate and see what lessons can be learned, what procedures
tightened. However this is not one of those times. We suffered a
catastrophic failure of both disks in the RAID array and thus made an
estimate that our restore time would be 48 hours as we had to revert (in
this incredibly unlikely event) to the off site backup. It turns out that
we have managed to get one of the RAID disks to work so we should be back
up and running sooner than anticipated - all things been equal in the next
few minutes.

Since we completed the server migration and system upgrades we¹ve enjoyed
steady reliable service. Even with this outage on Diesel we are well
within any reasonable measure of uptime and reliability now for any ISP in
this price range. We have both RAID and an offsite backup in place
already. So while I regret the obvious inconvenience, this is one of those
cases where additional procedures and systems would not have helped.
Thanks for your patience, Diesel will be back online soon.

Kind regards,

Kevin

Kevin Miller ~ kevin at livecode.com ~ http://www.livecode.com/
LiveCode: Everyone can create apps




On 06/03/2015 18:21, "Simon" <simon at asato-media.com> wrote:

>Heather Laine-2 wrote
>> Folks,
>> 
>> This is also a test of whether your email address is up to date in our
>> on-rev client records.
>
>Whoops. Oh well, what a funny world this is. Because of my long standing
>relationship with RunRev my up-to-date email address is on Diesel, hence
>no
>email from Heather.
>
>21 hours 42 minutes down.
>
>I would request a detailed report on how the service will be improved
>going
>forward.  What safety protocols have now been put in place to ensure this
>does not happen again?  Yep, the standard stuff one asks any provider of
>any
>ongoing service.
>
>This problem is obviously out of Davids and RunRevs hands as it would have
>been solved by now.
>
>Simon
>
>
>
>--
>View this message in context:
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>9746.html
>Sent from the Revolution - User mailing list archive at Nabble.com.
>
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