on-rev outage

[Heather Laine]

Folks,

This is also a test of whether your email address is up to date in our on-rev client records. If you are on Diesel and you got the email from us, subject line "Diesel Server Outage - your on-rev account" explaining the status, sent around an hour ago, then kudos and congratulations you are up to date. If you did not, please send us a *regular on-rev support ticket* NOT an urgent ticket, with your latest and greatest contact address. If you are not on Diesel, please don't email us asking why you didn't get the message… but you might want to check that we do have you correct contact address. 

We are currently replacing the server disk and restoring from backup. 

We will inform affected customers as soon as it is up. 

Regards,

Heather

On 6 Mar 2015, at 12:13, Simon <simon at asato-media.com> wrote:

> This will be a real test for Heather and David.
> What Customer Service response will satisfy users?
> 
> "Some person/s unknown threw a sabot at the hardware"
> "Indiana Jones lands on server (that was supposed to be in France)"
> "Madonna said something in France causing a server blackout, it was ignored
> because Madonna said it"
> 
> Simon
> 
> 
> 
> 
> --
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