On-Rev server Pancake problems - old backup restored?

PystCat pystcat at gmail.com
Thu Apr 30 21:37:38 EDT 2015


You’re one of the lucky ones… I’m still missing a lot… email, FTP setup and a MySQL database…  I’m sure they’re doing everything they could.


> On Apr 30, 2015, at 9:35 PM, Alex Shaw <alex at harryscollar.com> wrote:
> 
> Thanks Marty.
> 
> Very inconvenient but it's too easy to get upset about these things.
> 
> I've certainly had my fair share of hardware problems so..
> 
> ¯\_(ツ)_/¯
> 
> regards
> alex
> 
> 
> On 1/05/2015 10:35 am, Marty Knapp wrote:
>> I'm back up - didn't need to do anything on my end and everything seems to be back to normal, including my blood pressure!
>> 
>> Marty K
>>> Hi
>>> 
>>> I wanted to keep this off the mailing list but I'm still have no email capacity or website.. and no answers from on-rev support.
>>> 
>>> Getting a bit anxious so hopefully someone has their service going and can answer a few questions.
>>> 
>>> As far as I know Pancake has been migrated to Jasmine.
>>> 
>>> I've changed servers in my email client to Jasmine to receive the years worth of email that went missing (minus a day or two). Still can't receive or send yet.
>>> 
>>> Currently the affected domain name is still pointing to Pancake so hopefully it's just waiting until that DNS issue propagation finishes.
>>> 
>>> But I have asked whether I need to make changes to my domain's nameservers, which are pointing to ns1.on-rev.com & ns2.on-rev.com.
>>> 
>>> If anyone is back online, besides email server changes did you need to do anything else?
>>> 
>>> regards
>>> alex
>>> 
>>> On 30/04/2015 10:21 pm, Heather Laine wrote:
>>>> Dear folks,
>>>> 
>>>> We are currently working as fast as possible to resolve this issue.
>>>> 
>>>> I will be responding personally to the tickets in the on-rev queue as I now have some information to give you. Please be assured we have a very recent backup of accounts which is what we are using for the restoration, I do not recommend you spend effort in restoring your account yourself at this time.
>>>> 
>>>> Regards,
>>>> 
>>>> Heather
>>>> 
>>>> On 30 Apr 2015, at 08:35, Matthias Rebbe | M-R-D <matthias_livecode_150811 at m-r-d.de> wrote:
>>>> 
>>>>> I am seriously thinking of leaving the On-Rev platform.
>>>>> 
>>>>> I have several accounts, lifetime and payed ones on different servers.
>>>>> In the past i always have born when there were problems with one of the servers.
>>>>> I even felt negative comments about the reliability of the On-Rev platform as unfair and i defended RunRev and On-Rev.
>>>>> 
>>>>> But this incident now is one of many in the past. Please don´t get me wrong.
>>>>> 
>>>>> I do not blame David Williams. He doing what is possible. But my understanding is that he is the only one who is responsible for such bigger problems.
>>>>> At least he is the one who replies to emergency support request regardless if at day or at night.
>>>>> 
>>>>> I do blame Runrev to not having extended their On-Rev staff and improve the On-Rev platform.
>>>>> 
>>>>> Btw: Does „ringing the bell“ at NASDAQ and showing ones logo cost money? If so, Runrev better would have invested that money into the On-Rev platform and the support staff.
>>>>> It does not make sense to go for new customers also for On-Rev if you cannot handle it afterwards.
>>>>> 
>>>>> At this stage i cannot recommend On-Rev as a professional hosting platform anymore.
>>>>> 
>>>>> I am really pissed of now.
>>>>> 
>>>>> Matthias (who is now preparing to repair his sites in the hope no other old backup is restored)
>>>>> 
>>>>> 
>>>>> 
>>>>> 
>> 
>> 
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