Sending crash reports to LiveCode?

[Mark Waddingham]

Yes - a crash report indicates the presence of a bug, however as such a report only contains a stack trace they generally do not contain enough information to diagnose the cause and thus fix the issue.

Context is always important when fixing bugs - particularly crashes as they can occur in a place in the code completely divorced from the actual cause.

Reproducibility is the key thing that helps us fix bugs quickly - without reproduceable test cases you are basically left with searching for a needle in a haystack which is rarely a useful use of time.

Our general view is that our time is better spent fixing reproduceable faults especially as in many cases non-reproduceable faults are a side-effect of one or more reproduceable ones (this is particular true of intermittant crashes).

The report won't be closed as not a bug if you or we can't reproduce it, just closed as cannot reproduce. Note that any information to do with the sequence of steps you performed before you get a crash is useful to help us attempt to reproduce issues such as this - sometimes the smallest details can contain the key piece of information.

Mark.

Sent from my iPhone

> On 25 Apr 2015, at 09:37, Peter W A Wood <peterwawood at gmail.com> wrote:
> 
> 
> I was using LiveCode 8.0 with an unsaved stack on OS X when it crashed. I dutifully saved the crash log, completed a bug report and attached the crash log.
> 
> What I got back from LiveCode was a "form letter” that they couldn’t reproduce the crash and can I reproduce the crash and send any stack that demonstrates the issue. As a result this hasn’t been accepted as a bug.
> 
> Why do they need to reproduce the crash before accepting that there is a bug? Isn't the Apple crash report which shows that LiveCode crashed enough evidence of a bug? 
> 
> Peter
> 
> 
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