Windows 7 and the plugin

[paul foraker]

We have a client with a brand new Windows 7 installation and freshly
downloaded Firefox, reporting:

Upon following the mailed task link or the link to install the plugin I am
prompted to allow access.  Regardless of what I do at this point, I
subsequently receive a notification "There was an error loading the revlet -
error processing revlet" and firefox hangs.  I have not been able to proceed
further or in any other direction.  Task Manager is required to shut down
Firefox.

We'll do a screen sharing session next week so we can see it happen, but I
thought I'd ask if anyone's had similar issues and could offer pointers.

-- Paul

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White Feather Software
www.whitefeather.com
Cell: 408-391-1480
Skype: pwforaker