RunRevLive.10: 72 hours left to save

[Kay C Lan]

Joe,

After some unintentional, but IMO painfully personal comments on this
List, if I were Kevin, I wouldn't be visiting this List for a while.

Your should email Support or Heather directly. You'll get a much
faster response.

HTH

On Mon, Mar 8, 2010 at 11:42 AM, Joe F. <joef1 at mac.com> wrote:
> Hi Kevin,
>
> I'm sorry, I missed this entire line of messages until tonight so I didn't
> know about the complications until now.
>
> I still haven't received DVDs, letter, or anything and it's nearly two weeks
> since this email.
> I was just wondering when they might show up and sitting down to inquire
> when I came across this.
>
> So maybe someone could check that I haven't somehow been overlooked.
>
> As far as whatever silliness you were responding to there, I'd recommend the
> use of the "little white lie" as a very handy business tool in cases like
> this. It's only wrong to use it to hide genuine wrongdoing; otherwise, it's
> your friend.
> So they accidentally sent you porn discs -  these things happen.
>
> Cheers,
> Joe F.
>
> On Feb 25, 2010, at 5:12 PM, Kevin Miller wrote:
>
>> Richmond,
>>
>> I'm certainly not using those events as an excuse. I'm simply stating a
>> fact
>> which is true, for those of you that are interested. You can accept that
>> or
>> not. I have apologized for the situation with respect to the DVDs, it is
>> inexcusable.
>>
>> We knew going into this that we had a lot to learn from the previous set
>> of
>> conference DVDs which is why we set out well in advance to do better this
>> year. I was absolutely determined from the start we would get it right.
>> Everything was planned carefully so we could improve and deliver you a
>> wonderful experience from end to end. We made many changes to the product
>> and it went well. The feedback I have is that the DVDs are better quality
>> this year than last year. Unfortunately there was an intersection between
>> the events that happened and the delivery of these DVDs. I'm not going to
>> go
>> into great detail but there was a chain of events involved. Bill was sick
>> for a long time before he died which contributed a series of other issues
>> we
>> were having as a business for a period some time before the actual event.
>> We
>> had issues with the supplier (we won't be using them again), which we were
>> not on top when they occurred because of staff shortages. Ultimately in
>> spite of that I take full responsibly. Its unfortunate, I feel bad, I'm
>> not
>> making excuses. I'm just telling you what happened.
>>
>> You have every right to judge us for non-delivery of this product.
>> However,
>> and while I don't want to make this response overly personal, frankly you
>> have no right to stand in judgment over my response to everything that
>> happened on a personal level. I'm interested to hear that you are able to
>> separate that out entirely in your life, but we all react differently to
>> these things and I am certainly not able to do that, nor is Heather, Robin
>> or some of the other people involved in this. There have been some major
>> consequences on a number of levels and for the last two months I have
>> simply
>> run from one crisis to the next.
>>
>> The vast majority of the DVDs are now safely in the hands of our
>> customers.
>> If you have not received your DVD you will have received a letter from us
>> today offering you an estimated delivery time and year's free license
>> extension. If you have not received the DVDs nor a letter, your DVD
>> shipped
>> some time ago and as far as we are aware it should be with you. If this
>> applies to you feel free to contact me directly, off list. Again I
>> apologize
>> for letting down our customers and we will do better next time.
>>
>> Kind regards,
>>
>> Kevin
>>
>> Kevin Miller ~ kevin at runrev.com ~ http://www.runrev.com/
>> RunRev - Software construction for everyone
>
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