RUNREV Technical support

[Sarah Reichelt]

On Thu, Jan 22, 2009 at 3:57 AM, Richmond Mathewson <geradamas at yahoo.com> wrote:
> I guess I am very naive, but:
>
> 1.  I have always treated this Use-Group as my Technical Support;
>    and, 99% of the time it has been fantastic: Thanks People!
>
> 2.  Assumed that the built-in Documentation in RunRev was all
>    one needed along with the Use-Group (that is why I have
>    often been critical of the inbuilt documentation).
>
> 3.  Assumed that most of a computer-programming job I take on
>    is my problem, and that it is up to me to get the job done.


If this is naive, then please add me to the naive list :-)

However I have had a few occasions where I have had to apply to
support for extra assistance. I have never bought a support incident,
just used the free email support. Each time I have had very fast
responses and mostly, my problems have been solved or worked-around
very quickly.

If a problem is unique to a single person's setup, then it will be
almost impossible for RunRev support, no matter how many hours they
spend, to find & cure the issue.

Camm, what happens if you install Rev & your stack on a different
computer and try again?
Are you sure the answer dialog has not got stuck as part of your stack file?
What happens if you password protect your stack from a script in a
startup handler?

Sarah