RUNREV Technical support

[Thomas McGrath III]

Mark, Dave, Camm,

Let me get this straight! Are any of you saying that you PAID FOR and  
OPENED a support ticket and DID NOT get any results??????

If that is the case I would like to know as that is not my experience.  
I have had lots of problems with different versions of Revolution and  
am still experiencing some problems with 3.0 but they are not deal  
breakers so I am still productive. BUT the time I needed to open a  
ticket I got INSTANT responses from the team at Runrev. They stayed  
with me and worked on my problem until I was satisfied. Also, when 3.0  
came out I could not get it running and they worked with me  
continuously until I was able to get a stable product which turned out  
not to have anything to do directly with Revolution but went away once  
OSX on the Mac was updated.

So if you are truly saying that you did not get the support from them  
after opening a ticket I for one would like to know.

Thanks,

Tom McGrath III
Lazy River Software
3mcgrath at comcast.net

iTunes Library Suite - libITS
Information and download can be found on this page:
http://www.lazyriversoftware.com/RevOne.html


On Jan 21, 2009, at 10:49 AM, Mark Schonewille wrote:
>
>
> Perhaps you're right if you say that one shouldn't always pay for  
> support incidences, but I believe that many small problems and even  
> bigger issues are solved by RunRev without anyone ever paying for  
> it, several times a day. I find it understandable that one has to  
> pay for support for very complex problems.
>
> --
> Best regards,
>
> Mark Schonewille
>