6/2/2008 - Server Downtime Resolved

[Heather Nagey]

Dear List Members,

Some of you may have noticed a lack of posts over the weekend, and  
the disappearance of our website.

A catastrophic failure at our Texas-based ISP forced the closure of  
the runrev.com website and other services this weekend. The problem  
was resolved early Monday morning and all services are now operating  
normally.

During the outage, all email to support and various email lists was  
suspended. If you submitted a post to one of the discussion lists,  
please allow 6 to 12 hours for the information to appear, as most  
mail servers will re-attempt delivery. If you emailed support or  
someone else at runrev.com, you may wish to re-submit your email.

The outage began Saturday May 31 at 10:55pm GMT, when electrical  
equipment at our web host's datacenter shorted out, creating a fire  
and explosion that knocked out three walls in their electrical  
equipment room. Fire department officials required all power to the  
facility to be cut until safety was assured. No one was injured in  
the incident, and no data was damaged or lost.

As of Monday morning, some locations may be unable to reach the  
runrev.com domain as updated DNS information propogates throughout  
the Internet, a situation which will resolve itself in a few hours.

Runtime Revolution utilizes one of the largest and well-regarded  
hosts in the United States, and thousands of other websites were  
affected by this outage. We will be working with our web host to  
establish better redundancy and disaster-management plans in the future.

The good news is, we're back up and running, and normal service can  
now resume.

Warm Regards,


Heather Nagey
Customer Services Manager
Runtime Revolution Ltd
http://www.runrev.com