Are crash reports useful
eric.chatonet at sosmartsoftware.com
Wed Aug 6 13:45:43 EDT 2008
All you say is relevant as usual :-)
But I would add (because I discussed some times ago with Mark
Waddingham) that these extended Win logs are not readable by us, poor
humans, but by Runrev only.
So, it's a bit frustrating to make the effort to send something you
absolutely don't understand.
Some header in clear would help... and not feel as we were guinea
pigs only ;-)
The result: a few crash reports are finally sent.
Le 6 août 08 à 19:27, J. Landman Gay a écrit :
> Bernard Devlin wrote:
>> Since using Rev on Vista in the past few months I manage to crash
>> the IDE
>> almost every day, sometimes up to 4 times a day. It's hard to say
>> what it
>> is that is causing the crash. Sometimes just working with the
>> (either GLX2 or the Rev native one), and clicking on a line or
>> scrolling or
>> moving the mouse will cause the crash. Are these kinds of crash
>> reports of
>> any use?
>> Problem signature:
>> Problem Event Name: APPCRASH
>> Application Name: Revolution.exe
>> Application Version: 220.127.116.110
>> Application Timestamp: 47f4e195
>> Fault Module Name: ntdll.dll
>> Fault Module Version: 6.0.6000.16386
>> Fault Module Timestamp: 4549bdc9
>> Exception Code: c0000005
>> Exception Offset: 000620e3
>> OS Version: 6.0.6000.2.0.0.768.3
>> Locale ID: 2057
>> Additional Information 1: 7a27
>> Additional Information 2: 16640c7e27f99d414fc9152a5811d877
>> Additional Information 3: 7917
>> Additional Information 4: af727dc1fb4fc0b77ddd4f47eaa24864
> Better is to follow these instructions:
> There is a new preference in the General pane of the Revolution
> Preference dialog called 'Crash reporting on Windows XP'. This
> determines the type of crash log written out when the engine
> encounters a serious error (if it is running on Windows XP). The
> setting of 'None' causes no log to be generated, the setting of
> 'Small' causes an outline crash log to be generated and the setting
> of 'Medium' causes a more verbose and larger crash log to be
> Any crash logs generated when this option is not set to 'None' can
> be found in the folder:
> Documents and Settings/<username>/Application Data/Runtime
> Revolution/Revolution <edition type>/Crash Logs
> They are named with the version and time and date of launch of the
> IDE which eventually crashed.
> The setting of this preference only take effect the next time you
> startup the IDE.
> Although it says "XP" I believe the reports also work on Vista. The
> location of the log on Vista should be in <user name>/AppData.
> Create a bug report in the QCC and paste the log info into it. That
> will help the team track down the cause. Please do submit a bug
> report, as crashes get top priority. Set the status of your report
> as "critical".
> Jacqueline Landman Gay | jacque at hyperactivesw.com
> HyperActive Software | http://www.hyperactivesw.com
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