Program problems on Windows Vista

[Derek Bump]

I'm wondering if anyone has been experiencing this problem and knows how
to solve it.  I've got 2 customers, one is using Windows Vista Home
Premium and the other is using Windows Vista Business.  They both
experience the same problem with JPEGCompress 2.9.

They can launch the program once, use it just fine, and then close it.
When they attempt to launch the program again, they get a Windows error
message saying that the program cannot be opened.  One user supplied me
with the following Windows Error Data:

  Problem signature:
  Problem Event Name:	APPCRASH
  Application Name:	JPEGCompress.exe
  Application Version:	2.9.0.0
  Application Timestamp:	467ba830
  Fault Module Name:	ntdll.dll
  Fault Module Version:	6.0.6000.16386
  Fault Module Timestamp:	4549bdc9
  Exception Code:	c0000005
  Exception Offset:	00061c02
  OS Version:	6.0.6000.2.0.0.256.6
  Locale ID:	1032
  Additional Information 1:	64d7
  Additional Information 2:	081335f078811e1fd639bc6c63d83627
  Additional Information 3:	3fdc
  Additional Information 4:	35fc8982503f4afb4ff8fb0737cc1a55

So far I've tested JPEGCompress 2.9 on Windows Vista Home Basic, Home
Premium, Business and Ultimate.  Premium, Business and Ultimate were all
checked using VMWare.

So far I am unable to identify any common ground between the two users
other than they are using Windows Vista.  Any ideas?

I've had them try the program in Safe Mode, uninstalling and
re-installing, they all have enough memory and disk space, latest
updates.  I'm running out of ideas.


Derek Bump
Dreamscape Software
http://www.dreamscapesoftware.com

___________________________________________________________________
Compress your photos quickly and easily with JPEGCompress 2.9!

http://www.dreamscapesoftware.com/products/jpegcompress/