waiting 5 months for Monterey DVD

[Bernard Devlin]

In October 2006 RunRev had a promotional offer - renew your license  
and get the Monterey DVD for half-price.  Because of my back problem,  
it's hard for me to travel, and I'd been considering buying that DVD  
for a while.  So I took them up on the offer, even though my license  
for Revolution did not expire until March 2007.

After 10 weeks of waiting (and numerous emails), I gave up on  
receiving the DVD and asked for a refund.  I was told they would give  
me a refund for the cost of the DVD, but another four weeks passed  
and I still didn't receive the DVD or the refund, so I asked a second  
time for a refund.  The refund eventually took place and by way of  
apology, I was told I would receive the DVD anyway in a week or so.   
That was 5 weeks ago, and still no DVD.

I remember some years ago there was some disaster with users  
purchasing printed docs that took months to arrive, and there have  
been other printing let-downs.  I specifically decided against buying  
the printed docs following those disasters.  But I fail to see how  
any of the excuses made for printing disasters in the past can apply  
to the copying of a DVD.  Even worse, runrev seem to have no ability  
to set customers' expectations about delays - not once did they take  
the initiative and inform me that there was going to be some delay.   
In the same 5 month period I've bought over 20 items online from  
different suppliers - some even being sent from the US to the UK.   
All were received within the time specified, and in every case the  
communications were faultless.  It looks to me like Runrev are so  
used to money just rolling in from license renewals that they give no  
consideration to maintaining good customer relations.  A couple of  
times during this period I emailed the CEO to let him know how  
disastrous their customer relations are.  It didn't make any  
difference, although one time he was kind enough to actually reply.

I've given up on the empty promises from runrev, so I'm writing to  
see if others share my experience.  Am I the only person to be  
waiting 5 months for this DVD?

It's a shame.  The value of Revolution as a development tool and the  
amazing assistance of the users of this group is marred by the  
incompetence of Runrev the company.   Whilst I've been waiting for  
this DVD, Runrev invited me to pay for and endure an 800 mile round- 
trip to visit their offices to attend a user group, but they can't  
get their basic customer relations right.   Clearly their priorities  
are totally off-course.   And if they can't copy and mail a DVD, I  
don't think anyone should expect them to be able to organize any  
future RevCon.

Bernard