OT: One Customer's Experience with her Computer's Warranty

[Derek Bump]

I felt the same way, so I offered to put OpenOffice.org onto her
computer.  She's been using it (when the computer was working) and likes
it much better than Office 2007.


Derek Bump
Dreamscape Software
http://www.dreamscapesoftware.com

___________________________________________________________________
Compress your photos quickly and easily with JPEGCompress 2.9!
http://www.dreamscapesoftware.com/products/jpegcompress/


Neal Campbell K3NC wrote:
> I would consider the broken office 2007 as a blessing, its the most
> difficult program suite to use that I have ever seen (and this goes back
> to the very first versions of slackware, etc.)
> 
> The ribbon interface is so much work I uninstalled it and put the old
> versions back on.
> 
> 
> Neal Campbell K3NC
> nealk3nc at gmail.com
> AIM:nealk3nc
> 
> telnet to our DX Spotting clusters at: dxc.k3nc.com, ports 12001 and 23
> 
> "Devoted to Dogs: How to be your dog's best owner"
> Great Dog Book  at www.abrohamneal.com
> 
> 
> 
> 
> On Dec 31, 2007, at 3:07 PM, Derek Bump wrote:
> 
>> I just felt I should share this, as it's a rather interesting chain of
>> events.  I have a customer that's been having problems with her brand
>> new Gateway computer (purchased 3 months ago).  Thus far, here are the
>> list of problems encountered.
>>
>>
>> Problem #1: Blue Screen: Hard Drive Failure.
>>  Solution: Drive reimaged by Service Center.
>>
>> Problem #2: Test Environment still loaded on PC from Service Center.
>>  Solution: Operating System Resoration CD's mailed to customer.
>>
>> Problem #3: Blue Screen: Hard Drive Failure.  Restoration CD's fail.
>>  Solution: Drive replaced by Service Center.
>>
>> Problem #4: Customer Double-billed.
>>  Solution: Unresolved.  Gateway is "investigating the issue".
>>
>> Problem #5: Unable to Dialup to Internet.
>>  Solution: Modem replaced with better quality modem (by Customer).
>>
>> Problem #6: Blue Screen:  Video Card Failure.
>>  Solution: New card being shipped to the customer.
>>
>>
>> I feel for the customer as she purchased this "high-end" machine for
>> business use.  Vista's been nothing but problems when the computer is
>> running, and Gateway will not refund, nor will they replace the machine.
>>
>> I can only hope that the video card issue is the last in a long list of
>> problems.  And there *was* one other issue, the installation CD for
>> Microsoft Office 2007 was damaged.  Totally unrelated to Gateway, but
>> still a thorn in her side.
>>
>>
>> Derek Bump
>> Dreamscape Software
>> http://www.dreamscapesoftware.com
>>
>> ___________________________________________________________________
>> Compress your photos quickly and easily with JPEGCompress 2.9!
>> http://www.dreamscapesoftware.com/products/jpegcompress/
>>
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