OT: One Customer's Experience with her Computer's Warranty

[Derek Bump]

I just felt I should share this, as it's a rather interesting chain of
events.  I have a customer that's been having problems with her brand
new Gateway computer (purchased 3 months ago).  Thus far, here are the
list of problems encountered.


Problem #1: Blue Screen: Hard Drive Failure.
  Solution: Drive reimaged by Service Center.

Problem #2: Test Environment still loaded on PC from Service Center.
  Solution: Operating System Resoration CD's mailed to customer.

Problem #3: Blue Screen: Hard Drive Failure.  Restoration CD's fail.
  Solution: Drive replaced by Service Center.

Problem #4: Customer Double-billed.
  Solution: Unresolved.  Gateway is "investigating the issue".

Problem #5: Unable to Dialup to Internet.
  Solution: Modem replaced with better quality modem (by Customer).

Problem #6: Blue Screen:  Video Card Failure.
  Solution: New card being shipped to the customer.


I feel for the customer as she purchased this "high-end" machine for
business use.  Vista's been nothing but problems when the computer is
running, and Gateway will not refund, nor will they replace the machine.

I can only hope that the video card issue is the last in a long list of
problems.  And there *was* one other issue, the installation CD for
Microsoft Office 2007 was damaged.  Totally unrelated to Gateway, but
still a thorn in her side.


Derek Bump
Dreamscape Software
http://www.dreamscapesoftware.com

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