Open Letter to Rev: Quality Is Job #1

Bill Marriott wjm at wjm.org
Fri Oct 20 20:44:28 EDT 2006


So let me get this straight: WER -- A neatly pressed, folded, and 
categorized collection of crash reports from actual users running Rev on a 
variety of system configurations, complete with a sampling of mini heap 
snapshots and system data, a system that has helped Microsoft and hundreds 
of other companies eliminate hard-to-pin-down bugs -- is of absolutely no 
interest to Rev? Amazing.

"Lynn Fredricks" <lynn at paradigmasoft.com> 
wrote in message news:002c01c6f4a6$ad9772d0$6501a8c0 at lynn...
>> > Runtime doesn't get these reports. The only way to be sure that the
>> > team sees your report is to enter it into Bugzilla. That is the one
>> > and only venue that assures the problem will be noticed.
>>
>> Just an example of the Rev team limiting their awareness ("we
>> don't read the
>> listserv") at the expense of product quality.
>
> The core engineering team uses Bugzilla. If they have to spend time 
> sifting
> through other venues that's time they cant spend on fixing and featuring
> Rev. Engineering also reads the Improve list, but again, there's a limit 
> to
> the amount of time they can spend on that.
>
> I will admit that there is a certain amount of squeaky wheel getting the
> grease through other venues, too. A lot of Runtime employees read the 
> list,
> more participate in the forums and on the Improve list. If you are a
> RevSelect vendor, there is a weekly 1 hour chat session for planning. Its
> not for rev issues but, very rarely an issue does get mentioned sorted
> through and escalated as a result. But if it isnt in Bugzilla, its clearly
> not important enough to anyone to investigate.
>
> Best regards,
>
>
> Lynn Fredricks
> Worldwide Business Operations
> Runtime Revolution, Ltd
>
>
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