Open Letter to Rev: Quality Is Job #1

[Hershel Fisch]

On 10/21/06 5:18 AM, "Heather Nagey" <heather at runrev.com> wrote:

> Dear List members,
Nice.
> 
> First, an apology from me: I just don't have time to read this list
> like I used to. I miss you all and the great conversations here, but
> I have to focus first on direct customer support and other
> activities. I'm still list mom, but I have delegated a certain amount
> to others.
> 
> Ok, so. Bill. Please, please please, write to support.
> 
> support at runrev.com
> 
> Believe it or not, we WANT to hear from you. If you, or anyone else,
> is unhappy with a new Rev release, any new Rev release, and most
> particularly if it is CRASHING on you, WE NEED TO KNOW. If you
> haven't got time or don't know how to use bugzilla, at least send a
> heads up to support. We'll follow it up as best we can, we'll try and
> help you pin down why it is crashing, and if necessary we'll make
> that bugzilla report ourselves. Yes, it has to arrive in bugzilla
> somehow, eventually, or the dev team may miss it. We love people who
> use it themselves - that url again
> 
> http://support.runrev.com/bugzilla
> 
> but we do understand that some people don't have time or don't know
> how to use it. We still need to hear about your problems. Its nice to
> get email saying how wonderful Rev is (and we do get that too!) but
> what we need is the problems, because if we don't know, WE CAN'T FIX
> THEM. Yes, sometimes some members of the team read this list, but its
> not a substitute for a bugzilla report. We can't afford to let the
> dev team spend their precious time on reading lists and trying to
> collate maybe bug reports and sift them out from code errors by the
> user.
> 
> I don't know how many of you here also get the newsletter... another
> url coming up...
> 
> http://www.runrev.com/newsletter
> 
> but if you do read that, you'll know that in addition to our inhouse
> testing, the wonderful improve list and bugzilla, we are adding
> conference focus groups to our beta testing. We realise that actually
> seeing you guys using the program is incredibly valuable. If I can
> persuade any more of you to join us in Malta (Bill??) I'd be thrilled
> and so would the team. We need you! Rev needs you! Please come, there
> is still time!
> 
> http://www.runrev.com/newsletter/october/issue11/newsletter5.php
> 
> If anyone else here is interested in joining a new intensive beta
> test program, please email me, at support at runrev.com, and we'll see
> what can be set up in terms of remote testing as well as hands on
> focus group testing.
> 
> We care. We do fix things we can reproduce. We keep on keeping on
> because you are all great, because Rev is great, and because Rev +
> Users = Great New Software. We aren't perfect, and neither is Rev,
> and everyone on this list is human ... sometimes we rub each other
> the wrong way, but we're all here to move forward. Lets do that!
> 
> warm regards to all
> 
> Heather Nagey
> Customer Services Manager and listmom
> Runtime Revolution Ltd
> http://www.runrev.com
> 
> 
> 
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