How long does one put up with crashing?

[Rob Cozens]

Hi Mark,

> I'm hoping that Rev puts up here! I'm getting a little
> tired and frustrated of the IDE crashing when I'm building an 
> application.
> I've never known of a software product that crashes
> like RunRev Studio 2.7 does.

It may take some work by people like you to help find the problem.

I've been working with the RR Support Team for several weeks trying to 
track this down--but I can't find a way to crash v2.7 on Win XP TPC 
2005 Edition even when I try.

If it is happening as often as you claim, you should be able to begin 
to develop some idea as to the chain of events leading up to a crash.  
Do crashes really occur at every aspect of building an application: 
from creating the stack to adding any kind of control to scripting to 
debugging to creating a standalone?  Or can you narrow down the scope 
of the problem?

For moi, V2.7 never crashed except in the Script Editor, and then only 
when selecting, copying, or pasting text.  Now I can't even make that 
happen.

Rest assured that in addition to Rev Support, many people have 
volunteered time to track this down...but we can't reproduce the 
problem.  So the people who are in the best position to help are those 
who are crashing on a regular basis.

Perhaps you could work with the Support Team to get crash logs from 
your computer.  This would be most helpful in solving the problem asap.

One anecdote on the complexity of debugging:

In the mid & late 1980's I customized and supported a Flexware 
installation at the Canadian Public Health Association in Ottawa.  
During a two-week period, the Assistant Controller and I had a series 
of exchanges where he claimed the latest update I sent him wasn't 
working correctly and I responded that it was working fine at my end.  
Finally, we connected by phone and walked through the app 
step-by-step...and when we got to a certain step, what he saw on his 
computer was different from what appeared on mine.

Turned out he was running an Apple IIci and I was running an Apple Duo 
(I think), and the Toolbox ROM was different.

Since I'm not crashing like you are, it's possible that some 
non-Revolution application or some setup differences between your 
system and mine is at play.  Example, Rev really slowed down for me 
when I installed Kodak's EasyShare software (which boots automatically) 
on my XP.  The problem went away after I took EasyShare out of the boot 
chain.


Rob Cozens
CCW, Serendipity Software Company

"And I, which was two fooles, do so grow three;
Who are a little wise, the best fooles bee."

from "The Triple Foole" by John Donne (1572-1631)