[Ticket#: 2006040510000641] Re: [OT] Articles to read

[Dan Shafer]

Garrett......

Bugzilla IS reporting it to support. What I think you might mean to say --
and I agree, by the way -- is that it ought to be easier to report these
things. Bugzilla is over-engineered in my opinion. I've been forced to use
it on a couple of systems and always found it way too cumbersome.

OTOH, if what you meant was, "I should just be able to send an email to
support and tell them this is broken and then they should fix it," I can't
agree. Bugs reported with little specificity and no recipe for their
replication can be very hard indeed to identify, let alone squash. But you
know that, of course.

On 4/6/06, Garrett Hylltun <garrett at paraboliclogic.com> wrote:
>
>
> Shouldn't have to bugzilla, should be able to simply report it to support.
>
>
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--
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Dan Shafer, Information Product Consultant and Author
http://www.shafermedia.com
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