Recent anger - and new guy here

[Frank R]

Ok, with the recent anger expressed, and with me being a new guy on the block, 
  let me ask some questions:
   
  - What's the size of the company behind this product?  You don't have to give precise numbers, but somebody must know if this company is - a thousand people - doubt it, a hundred people - still probably doubt it, at least dozens of people - probably, and I hope, or one or two people - I don't hope this is the case.
   
  - What are the support options?  Do we get 100% of support via the dialog in this forum, or is there a way to contact a tech support team at the company and occasionally get a good answer?
   
  - What's the frequency of the release of minor levels and major levels of the software?
   
  - Are people out there making a livelihood using this product nearly exclusively, or is this rare to nonexistent?
   
  Thanks.
  [I'm a long time developer, and I have used Many tools and languages, and while this thing doesn't look like the tool for All jobs, it does look like The Tool for some jobs.
  So, I start out my journey here enthusiastically until someone tells me otherwise.]
   
  Frank
  ____________________________________________________________________

Stephen Barncard <stephenREVOLUTION at barncard.com> wrote:
  Dave, it's cool. Take a deep breath. You've got a lot of love in the 
room on this list.

Complaining, making threats and playing the role of the disgruntled 
customer won't go as far here as calm discussion. Please be careful 
about dissing Runrev in particular - your careless comments could 
scare away lurkers - potential runrev users (and therefore a 
healthier business, with continued development, etc). I have no doubt 
that you will find help in this place within hours. The best 
scripters in the world hang out here.

This stage (OUTRAGE+Confusion) is typical of one's self-education in 
using rev. Either it will be fixed in the next revision or we write a 
thing to go around it for now. As far as I'm concerned the gains in 
using this erector set far outweighs any glitches I encounter.

Are you angry enough to write your own Menu Maker? It can be done.

>What Gives? Why is this SUCH a difficult thing to do in RunRev? I 
>don't know any other environment where this is SUCH a big deal, I 
>could have done this 100 times over in C or even PowerPC assembler!
>
>Getting to the end of a long day and I have to get this working 
>tonight! I really don't want to have to tell my boss that I can't do 
>this in RunRev and that the support it so bad that you can't even 
>get someone to look at it!
>
>All the Best
>Dave

-- 
stephen barncard
s a n f r a n c i s c o
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