QT problem

[Devin Asay]

On Apr 18, 2005, at 5:59 PM, Nicholas Thieberger wrote:

> Hi,
>
> This is really a QT problem, but I can't get them to respond X;{ so I 
> am begging your indulgence.  I have an RR app that uses QT for 
> accessing media, but it has lost its audio component. If I try and 
> open the media file directly I get the completely unilluminating 
> message "a software component needed by the movie could not be 
> opened". I have reinstalled QT, I have reinstalled the Mac OS.....
>
> Any suggestions?

Nick,

Usually this problem is caused by the absence of a codec to decode one 
of the tracks of the movie. See if you can find out what codecs the 
movie's tracks require. Open the movie (or whatever kind of media file 
you have) with QuickTime Player and do a Get Properties to look at 
track properties. That should show you the name of the required codec. 
Once you know that you should be able to determine whether that codec 
is available for quicktime.

Devin Asay
Humanities Technology and Research Support Center
Brigham Young University