[Ticket#: 200402251000459] Re: Windows XP file recognition?

[Mark Brownell]

On Friday, February 27, 2004, at 09:45  AM, J. Landman Gay wrote:

> On 2/27/04 10:42 AM, Mark Brownell wrote:
>
>> Can someone clear this up for me?
>> Enterprise Users - "Up-and-running, plus 10-incident in-depth support 
>> package" So I ask my first in-depth support question and I get this:
>
> <snip>
>
> My apologies. Yes, I can clear up the support response (since I wrote 
> it) and it is probably a good idea to mention this here. The support 
> staff don't have access to the purchasing records of the customers. 
> When you purchased your Enterprise edition, instructions for using 
> your 10-incident support contract were given in the registration 
> letter you received. The support staff looks for a particular subject 
> title code in order to know whether you are an entitled support user 
> or not. Naturally I can't give that code here on the list, but 
> instructions are provided with every Enterprise contract.

oops. I should have read my contract. RTFM  strikes again... I keep 
everything so I'll try again with recommendations.

Thanks,

Mark