Trying to buy Dan's book

[Stephen King]

I can vouch for what Jacqueline says. I just bought Dans book a few days
ago.
Things are a little slower at the moment, but if you don't hear after a few
days, just give a polite reminder to the RunRev team. They will respond and
follow up.

It does work.

By the way - Dans book is pretty awesome!

Steve

> Message: 3
> Date: Fri, 13 Feb 2004 13:22:18 -0600
> From: "J. Landman Gay" <jacque at hyperactivesw.com>
> Subject: Re: Trying to buy Dan's book
> To: How to use Revolution <use-revolution at lists.runrev.com>
> Message-ID: <402D23EA.7000306 at hyperactivesw.com>
> Content-Type: text/plain; charset=us-ascii; format=flowed
>
> On 2/13/04 9:00 AM, Marian Petrides wrote:
>
> > I tried to avoid posting something this trivial to this list but emails
> > to Dan and RunRev have gone unanswered (perhaps unreceived since both
> > Dan and RunRev are usually good about responding).
>
> This may be a good time to jump in here. Some of you know that Heather
> was taken ill during MacWorld in January. It was some time before we
> realized that someone would have to step in and take over some of her
> responsibilities. I have taken that position for a while. Heather is
> recovering and is gradually easing back into her work, but I am still
> doing the bulk of it. Graham Samuel has kindly offered to help me with
> some of the support mail.
>
> Much of the old support mail was stored in Heather's private email box.
> A good deal of time went by before we were able to retrieve it. A day or
> so ago, over 100 old emails were moved to the new support database. We
> are trying to catch up with those, some of which are backdated to
> January. This is a huge backlog for us to process. Undoubtedly some old
> mail was lost.
>
> Marian's request was answered yesterday, and a followup will happen
> soon. If anyone else is waiting for a reply from customer support, give
> us another few days to catch up and if you haven't heard back, then your
> original message was most likely lost. Please resend, but this time send
> to <support at runrev.com>.
>
> Apologies, but things happen. We're doing our best.
>
> -- 
> Jacqueline Landman Gay         |     jacque at hyperactivesw.com
> HyperActive Software           |     http://www.hyperactivesw.com
>