Participation in Improvement List

Geoff Canyon gcanyon at
Tue Jul 9 02:35:01 EDT 2002

At 11:39 AM -0700 7/8/02, Dan Shafer wrote:
>I've been in this business a long time (some would say too long) and it is my universal experience that the more input you have from real-world users into a product and how it works, the greater quality you can put into the finished product. It is also my universal experience that there is absolutely *no* correlation between how much money a customer spends on your product and the degree of either his or her passion or expertise. In fact, it is often exactly the opposite.

I think the disconnect here is between expertise and influence. There may actually be an inverse relationship between money spent on Revolution and passion for it. I don't know. 

But pro users have more money riding on Revolution, and have more money in RunRev. Put in plain words, they've paid for influence.

This is not to say that a deaf ear is turned to all others. Kevin's email address is known to all, as are the rest of the RunRev staff. There are people who have never purchased a license, using only the starter kit, who have significant impact on Revolution's development exactly and solely based on the quality of their input.


Geoff Canyon
gcanyon at

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