Participation in Improvement List
dan at danshafer.com
Sun Jul 7 00:11:01 EDT 2002
>On Sunday, July 7, 2002, at 02:36 , Dan Shafer wrote:
>>I'm a bit of a Johnny-Come-Lately here and although I've posted my
>>share of questions in the past couple of days, my long standing as
>>a curmudgeon and a pundit prevents me from being silent when
>>there's a policy issue that doesn't seem to make sense or that I
>>just don't get.
>>I understand the pricing strategy at Revolution, even though I'm
>>not altogether sure how I feel about paying $300 for a product and
>>getting NO support. it's been a long time since I saw a practice
>I understand your feeling as you put it but what is this premise
>that there is no support on the use-revolution list? In just the
>last seven days (the limit of my Deleted folder) there have been
>eleven specific technical help responses from different Runrev
>people to the user list, accessible to anyone with any version of
>Revolution, aside from other information about manuals and events.
>If you ask on the use-revolution list, or propose something, it does
>not go unnoticed. There is not "merely" a user list.
No, No. I said it wrong.
The license provisions for the small business license specifically
excludes official tech support. If it hadn't been for this list:
(a) I probably would never have tried to tackle a project unless I
could afford the Pro license.
(b) I couldn't have finished my first project.
I completely understand the value of this list and want to assure
everyone that I am not denigrating that at all. I'm just not
accustomed to spending several hundred dollars on a piece of software
whose license terms explicitly indicate no tech support. Seems kind
>This is not intended as a flame on my part but rather, surprise. I
>think perhaps you may not yet have discovered the level of support
>actually available to everyone.
>>-- Dan Shafer, Product Development Expert
>>Helping you turn your best ideas into products that sell
>>use-revolution mailing list
>>use-revolution at lists.runrev.com
>use-revolution mailing list
>use-revolution at lists.runrev.com
Dan Shafer, Product Development Expert
Helping you turn your best ideas into products that sell
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