OT Friendly customers....

[J. Landman Gay]

Can you contact him on LinkedIn to verify he sent that email? If it isn't 
fraudulent he may be looking for a free copy by requesting a refund and 
then using the app anyway. But it sounds like a fake email to me.
--
Jacqueline Landman Gay | jacque at hyperactivesw.com
HyperActive Software | http://www.hyperactivesw.com
On January 26, 2021 11:18:25 AM matthias rebbe via use-livecode 
<use-livecode at lists.runrev.com> wrote:

> Hi all,
>
> today i had a really unfriendly email from a customer
> and i would like to show what independent developers sometimes have to deal 
> with.
>
> First some information...
> i am selling a Win/Mac/Linux tool through Fastspring for years.
> The software is protected using Zygodact from Jacqueline Landman Gay.
> Btw. a really great tool.
>
> The purchase process is quite easy. After successful purchase/payment 
> Fastspring contacts post some data to a Livecode Server Script. If the 
> Fastpring call contains all needed information the Livecode Server scripts 
> call the Zygodact stack to generate the registration data for that order  
> and then returns that information. T he customer then get's an automated 
> email from Fastspring which contains the details to unlock the software 
> from demo mode to full mode. This works for years now and worked before 
> Fastspring for years with KAGI.
>
> Today this email arrived:
>
> <
> I plugged in the registration code and received a message that it was not 
> valid for the current version that I had downloaded and that I had to send 
> more money.
>
> Either send me a valid code or refund my money.
>
> Unless I hear from you today I will contact my bank and my credit card 
> company and report this as a fraudulent charge.
>
> Let me know what are your intentions.
>>
>
>
> The funny part is, my software does not return such a message. If the code 
> is not accepted because email address and key code do not match, it just 
> returns the message "Name or Key incorrect."
>
> So what should i conclude from this? Did the customer try to unlock a wrong 
> program? Or did he just interpret the message "Name or Key incorrect" as 
> "You have to send more money"?
>
> But what annoys me the most is the way he wrote the support request.
>
> As the friendly person i am, i tried his unlock data here w/o problem. I 
> replied to him that the unlock data is definitely working and if that is 
> not the case at his side, then i would assume that he either tried to use 
> the unlock details with an other program not mine or that he did not 
> exactly enter the unlock details.
> I even offered a free one2one remote session to do the unlock process for him.
>
> Until now i did not receive any answers.
>
> Btw. according to his LinkeIn profile he is a Digital Journalist and Web 
> Designer and is working for a US University....
>
> Anyway.
>
> Regards,
>
> Matthias
>
>
>
>
>
>
>
>
> -
> Matthias Rebbe
> Life Is Too Short For Boring Code
>
>
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