License Activation

[Ralph DiMola]

Thanks Heather. I also put in a request via my KAV enterprise account.

Ralph DiMola
IT Director
Evergreen Information Services
rdimola at evergreeninfo.net


-----Original Message-----
From: use-livecode [mailto:use-livecode-bounces at lists.runrev.com] On Behalf
Of Heather Laine via use-livecode
Sent: Monday, April 12, 2021 12:54 PM
To: How to use LiveCode
Cc: Heather Laine
Subject: Re: License Activation

I'll get back in touch with them.

Best Regards,

Heather

Heather Laine
Customer Services Manager
LiveCode Ltd
www.livecode.com



> On 12 Apr 2021, at 17:17, Ralph DiMola via use-livecode
<use-livecode at lists.runrev.com> wrote:
> 
> Mark,
> 
> I'm running KAV 11.4.0.223 AES 256. This is the enterprise not 
> consumer version. I wonder is the update is only going to the consumer 
> version?
> 
> Thanks
> 
> Ralph DiMola
> IT Director
> Evergreen Information Services
> rdimola at evergreeninfo.net
> 
> 
> -----Original Message-----
> From: use-livecode [mailto:use-livecode-bounces at lists.runrev.com] On 
> Behalf Of Mark Waddingham via use-livecode
> Sent: Monday, April 12, 2021 10:04 AM
> To: How to use LiveCode
> Cc: Mark Waddingham
> Subject: Re: License Activation
> 
> On 2021-04-12 14:58, Ralph DiMola via use-livecode wrote:
>> When I started LC 9.6.1 this am I got a message that the license is 
>> corrupted. When I entered my username/password to re-activate I got 
>> this message "An error occurred while attempting to contact the 
>> server"
>> Anyone
>> else having problems?
> 
> Hi Ralph,
> 
> Are you on Windows by any chance?
> 
> If so, then do you have Kaspersky AV?
> 
> The revsecurity.dll is being flagged as suspicious and being 
> quarantined
> - we have got Kaspersky to re-evaluate this (several times in fact!) 
> so it should be okay now, but you might have to update you Kaspersky 
> virus definitions and/or get your local install to un-quarantine it. 
> Indeed, you may have to reinstall 9.6.1 :|
> 
> Hope this helps!
> 
> Mark.
> 
> --
> Mark Waddingham ~ mark at livecode.com ~ http://www.livecode.com/
> LiveCode: Everyone can create apps
> 
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