MalwareBytes Labeled "Livecode.exe" as Ramsomware!!!

Tom Glod tom at makeshyft.com
Sun Apr 11 15:41:37 EDT 2021


Thanks for reporting and getting that lifted for us.

On Fri, Apr 9, 2021 at 2:17 PM thompsonmichael--- via use-livecode <
use-livecode at lists.runrev.com> wrote:

> Interesting pleasing encounter with MalwareBytess Support
>
>
>
> Opened a ticket at Malwarebytes support
>
> >>>Michael Thompson
>
> >>>Apr 8, 2021, 10:01 PDT
>
> >>>I have been using Livecode.exe and its previous iterations for well over
> 10 years. Suddenly the other day Malwarebytes labelled it "Ransomware"!!
> and
> quarantined it. I wrote an exception but am concerned about why this
> >>>would happen. Can you explain it to me?
>
>
>
> One minute later!!
>
> >>>Russ (Support)
>
> >>>Apr 8, 2021, 10:02 PDT
>
> >>>Hello!
>
> >>>Welcome to Malwarebytes Support. My name is Russ and I'll be helping
> with
> ticket 3428693.
>
> >>>I understand you need help with a detection.
>
> >>>I am transferring your case to our Malware Removal Specialists. You will
> hear from them as soon as possible. I appreciate your patience.
>
>
>
> Less than 24 hours later
>
> >>>William Rowland (Support)
>
> >>>Apr 9, 2021, 7:01 PDT
>
> >>>Hello Michael,
>
> >>>I would like to welcome you to Malwarebytes Customer Support,
>
> >>>My name is William and I will be assisting you with your ticket #
> 3428693.
>
> >>>Very sorry to hear about the trouble you are having. Let us do the
> following and see if it fixes the issue for you.
>
> >>>I have asked the researchers to check this file and I have been told
> that
> this block will be lifted. Please give it an hour or so for the update to
> go
> through.
>
>
>
> Michael
>
>
>
> P.S  Anyone know how I can get my email address out  the posting. I use
> Outlook 365 on Windows 10?
>
>
>
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-- 
Tom Glod
Founder & Developer
MakeShyft R.D.A (www.makeshyft.com)
Mobile:647.562.9411



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