players misplaced & not functional on Windows 10

Curt Ford curt at sonasoftware.com
Fri Mar 15 19:14:49 EDT 2019


I've done a series of modules for a client that involve lots of sound 
files in scrolling groups. To make layout consistent across platforms I 
have a handler that sets the location of the sounds above certain 
paragraphs.

One user on Windows 10 is reporting that the sounds don't play; the 
layout also looks strange: there's an outline of where the sound players 
should be, but the actual grey bars are misplaced, and much smaller than 
they should be.

Here's a screenshot sent in by the client's customer:

https://imgur.com/a/ktDPghI

Here's what the page looks like on my machine, both in standalone and in 
development:

https://imgur.com/a/AWzJk6k

Nobody else has reported this kind of problem. Any ideas?

thanks,

Curt
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