TSNet error (18)

[Bob Sneidar]

Interesting take. We recently had an auto-updater fail for some prospect farming software we use called Compass Sherpa. After investigating it turns out our router anti-malware was detecting a false positive and stopping the download part way through. The updater, apparently unaware something went wrong, dutifully replaced the old functional executable with the partially downloaded one, and borked the install. 

Bob S


> On Dec 12, 2017, at 21:22 , J. Landman Gay via use-livecode <use-livecode at lists.runrev.com> wrote:
> 
> Thanks for responding Charles. I had looked up the error but couldn't think what might cause it. I am trying to find out if there's a proxy involved but I'm pretty sure the user doesn't even know what that is. I also suggested they turn off any virus checker on the off chance that it's scanning downloads and truncating the data (though I don't know if that's how they work exactly.) I know the connection was closed and it isn't a timeout.
> 
> If anyone can think of anything else that might be involved I'll suggest that too. It's a puzzle. Dozens of other users have no trouble with the same file.
> 
> --
> Jacqueline Landman Gay         |     jacque at hyperactivesw.com
> HyperActive Software           |     http://www.hyperactivesw.com