TSNet error (18)

[J. Landman Gay]

Thanks for responding Charles. I had looked up the error but couldn't think 
what might cause it. I am trying to find out if there's a proxy involved 
but I'm pretty sure the user doesn't even know what that is. I also 
suggested they turn off any virus checker on the off chance that it's 
scanning downloads and truncating the data (though I don't know if that's 
how they work exactly.) I know the connection was closed and it isn't a 
timeout.

If anyone can think of anything else that might be involved I'll suggest 
that too. It's a puzzle. Dozens of other users have no trouble with the 
same file.

--
Jacqueline Landman Gay         |     jacque at hyperactivesw.com
HyperActive Software           |     http://www.hyperactivesw.com



On December 12, 2017 9:55:50 PM Charles Warwick via use-livecode 
<use-livecode at lists.runrev.com> wrote:

> Hi Jacque,
>
> An error code of 18 generally indicates that the server reported the 
> transfer would be a certain length, and then it ended up being shorter or 
> longer than expected.
>
> In your user’s case, it sounds like the actual downloaded amount is smaller 
> than it should be?  As you have said, given that other users are not having 
> this issue, it doesn’t sound like a problem on the server end...
>
> Is there possibly a proxy being used that might be getting in the way?
>
> Regards,
>
> Charles
>
>> On 11 Dec 2017, at 7:34 am, J. Landman Gay via use-livecode 
>> <use-livecode at lists.runrev.com> wrote:
>>
>> A user is getting TSNet error 18 (transfer closed prematurely) when 
>> downloading a stack from a server on AWS. The same stack is working fine 
>> for virtually everyone else, so it's something on her end. We'd like to 
>> point her in the right direction, does anyone know why this might happen to 
>> a single user out of many, many others?
>>
>> She's running Windows 10 if that matters. Something must be cutting off the 
>> transmission, there's 556 bytes remaining to download when it stops.
>>
>> --
>> Jacqueline Landman Gay         |     jacque at hyperactivesw.com
>> HyperActive Software           |     http://www.hyperactivesw.com
>>
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