Mysterious customer

[Kay C Lan]

I have a Retina display, I downloaded your app and it's as Roger deduced:

If, via System Preferences -> Displays I change my usual setting of
'More Space' to 'Larger Text' the Retina Display is effectively turned
into a 1024 x 640 display; you App is magnified and doesn't fit and it
can't be made to. If I select the next setting up, it's effectively a
1280 x 800 display and still your App doesn't fit. Any setting from
'Default' up to the full resolution of 'More Space' handles your app
just fine.

That should help Artie but I tend to agree with Roger. If you are
catering for people like yourself, who may hold onto computers until
they actually die (the computer, not the user;-) then a height no
taller than 756 px should reduce your support calls.

On Wed, Apr 5, 2017 at 3:51 AM, Richmond Mathewson via use-livecode
<use-livecode at lists.runrev.com> wrote:
> "Artie" says:
>
> "I wonder if, suspect, actually, that this has something to do with my
> Retina screen."
>
> I have no access to a retina screen, so would be grateful if anyone who has
> would go to the MacUpdate website and
> download my "CHAR REF" standalone and see what happens.
>
> Richmond.
>
> On 4/4/17 7:45 pm, Peter Bogdanoff via use-livecode wrote:
>>
>> My application is 728 high. This covers 99% of users. I know that you’re
>> not releasing it for Windows, but there are Windows users with 11” screens.
>> If the OS reports screen resolution < 800 I hide the Taskbar as well.
>>
>> Peter Bogdanoff
>>
>>
>> On Apr 4, 2017, at 6:30 AM, Rick Harrison via use-livecode
>> <use-livecode at lists.runrev.com> wrote:
>>
>>> Hi Roger,
>>>
>>> I think you have hit upon the real problem,
>>> and the correct solution. If he is looking at
>>> his Mac at a resolution of either 1024 x 640
>>> or 1280 by 800 then Richmond’s app wouldn’t
>>> fit at all properly on the screen.
>>>
>>> For my everyday use I usually have my screen
>>> set to 1280 by 800 because I don’t like
>>> the small text.  When I work on an app
>>> I always switch to 1920 by 1200.
>>>
>>> Good catch!
>>>
>>> Rick
>>>
>>>
>>> That sounds like the answer
>>>>
>>>> On Apr 4, 2017, at 8:06 AM, Roger Eller via use-livecode
>>>> <use-livecode at lists.runrev.com> wrote:
>>>>
>>>> Is it possible that "Artie" has his display set to a lower resolution to
>>>> compensate for vision impairment?
>>>>
>>>> ~Roger
>>>>
>>>> On Tue, Apr 4, 2017 at 6:49 AM, Richmond via use-livecode <
>>>> use-livecode at lists.runrev.com> wrote:
>>>>
>>>>> I pumped out a 32-bit Mac standalone from my Char Ref stack and
>>>>>
>>>>> released it through MacUpdate as a freebie, and have had a series of
>>>>> e-mails from
>>>>>
>>>>> someone called "Artie" who says that the standalone (886 pixels high)
>>>>> won't fit on his
>>>>>
>>>>> Mac Laptop that has a screen res of 2880 x 1880.
>>>>>
>>>>> This seems odd to say the least.
>>>>>
>>>>> Richmond.
>>>>>
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