Failed to load external error

J. Landman Gay jacque at hyperactivesw.com
Fri Sep 2 02:34:45 CEST 2016


Just to be sure...I should replace the dll in the Ext folder, right? I 
couldn't find one in Runtime/Windows/x86-32/Externals folder.

On 9/1/2016 6:27 PM, Charles Warwick wrote:
> Hi Jacque, Ben,
>
> Yes, unfortunately that fix just missed making it into the RC1 release.
> It will be in RC2.
>
> Regards,
>
> Charles
>
>
> On 2/09/2016 7:25 am, J. Landman Gay wrote:
>> Thank you! That sounds like exactly the problem we're seeing. We're in
>> a rush so I'll try the file Charles uploaded to the QCC.
>>
>> If I had more time I'd read the bug reports every day. :)
>>
>>
>> On 9/1/2016 4:08 PM, Ben Rubinstein wrote:
>>> Hi Jacque,
>>>
>>> It might not be this, but it sounds awfully similar to a problem I had,
>>> attempting to deploy a standalone built with 8.1.0 dp 3 to Windows.
>>>
>>> Details here, including a patched version of tsNet.dll which fixed the
>>> issue for me:
>>> http://quality.livecode.com/show_bug.cgi?id=18205
>>>
>>> The bug report changed status to "AWAITING_RELEASE" just this afternoon
>>> (UK time) so my guess is that the new dll didn't make it into rc1.
>>>
>>> If you're in a hurry to solve this, I suggest trying the patched version
>>> - note Charles Warwick's comment #2, it may be necessary to build with
>>> the new version, rather than just replacing it after the fact.
>>>
>>> HTH,
>>>
>>> Ben
>>>
>>> On 01/09/2016 20:15, J. Landman Gay wrote:
>>>> Due to an audio bug fix we needed, we were forced to compile and
>>>> release an
>>>> app using 8.1rc1. Some Windows users are regularly receiving the error
>>>> "failed
>>>> to load external" when the app launches. This renders the app useless.
>>>>
>>>> So far we have heard from both Windows 7 and Windows 10 users. The
>>>> external
>>>> folder in the app contains revBrowser.dll and tsNet.dll.
>>>>
>>>> Does anyone know why this would happen? The externals are obviously
>>>> there (we
>>>> got screen shots) so I assume they are being found. Could virus
>>>> scanners block
>>>> this? Are there any other reasons?
>>>>
>>>> It would be nice if the error message would tell us which external
>>>> wouldn't
>>>> load. Right now the students who use the app are pretty pissed off
>>>> because
>>>> they can't complete their assignments.
>>>>
>>>
>>>
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>>
>>
>
>
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-- 
Jacqueline Landman Gay         |     jacque at hyperactivesw.com
HyperActive Software           |     http://www.hyperactivesw.com



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