On-rev server blocked by ISP

[jbv]

Hello Heather
Yes you answered several requests of mine, but not the one(s)
relative to THAT specific problem. And I have received all the answers
for the other requests, but not for that last one.
I just sent you a reminder to the on-rev support email address.

Thanks

On Tue, October 18, 2016 2:41 pm, Heather Laine wrote:
> Dear JBV,
>
>
> We have responded to several tickets of yours recently in the hosting
> support. I'm concerned to hear you might have sent us something we did
> not receive or I cannot locate, or possibly that you did not receive our
> replies. Please send me the ticket numbers, to the support at livecode.com
> address, and I will look into it (don't send the tickets here please!).
>
> Regards,
>
>
> Heather
>
>
> Heather Laine
> Customer Services Manager
> LiveCode Ltd
> www.livecode.com
>
>
>
>> On 18 Oct 2016, at 13:26, jbv <jbv at souslelogo.com> wrote:
>>
>>
>> Hi Matthias
>>
>>
>> Thanks for the answer.
>> But that on-rev account already has a dedicated ip.
>> I wasn't in direct contact with the isp, but according to my client
>> it wasn't the ip that was blocked, but the server itself. The app sends
>> requests to the server through urls such as : http://myDomain.on-rev.com
>>  that's what on-rev support told me should be used instead of ip, and
>> from what I understand that was blocked...
>>
>> On Tue, October 18, 2016 2:13 pm, Matthias Rebbe wrote:
>>
>>> That´s really strange. I´ve never heard  about such blocking in
>>> general. And that the support is not answering is also very
>>> un-typical.
>>>
>>>
>>> What might help is to add a dedicated ip for the on-rev account.
>>> So the domains of the on-rev account have their own ip-address and not
>>> the main ip all other on-rev accounts on that server have.
>>>
>>> The dedicated ip is not very expensive. If i remember right about
>>> 39$/y.
>>> And it is setup within hours.
>>>
>>>
>>>
>>> Regards,
>>> Matthias
>>>
>>>
>>>
>>>
>>>
>>>> Am 18.10.2016 um 13:48 schrieb jbv <jbv at souslelogo.com>:
>>>>
>>>>
>>>>
>>>> Hi list
>>>> One of my clients experienced severe problems a week ago
>>>> as they couldn't use their client/server LC app and therefore lost
>>>> dozens of potential clients. After blaming the developer for the
>>>> days and repeating that the internet connection was ok, the tech
>>>> support of the isp finally accepted to do some more research, and
>>>> finally confessed that they had blocked the on-rev server, but
>>>> wouldn't explain why... Did anything similar happened to anyone with
>>>> an on-rev account ? And is there anything that can be done to
>>>> prevent any further problem like that ?
>>>> I'm asking the list, because despite sending a couple of urgent
>>>> support requests to on-rev at that time, nobody ever got back to
>>>> me...
>>>>
>>>> Thanks
>>>> jbv
>>>>
>>>>
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>>>>
>>>
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>>
>>
>>
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>
>
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