On-rev support problem

[Matthias Rebbe]

Hi Alex,

in your case i would use the online form at http://on-rev.com/support/contact-us/ <http://on-rev.com/support/contact-us/>
and send an emergency support request (select that in the dropdown for the subject).
They should be able to add a reverse dns entry for you w/o problems.

What i found out, but this might not cause your problem, is the following:
A  dns lookup for your domain wag.com.au <http://wag.com.au/> shows the following information

;; QUESTION SECTION:
;wag.com.au.			IN	ANY

;; ANSWER SECTION:
wag.com.au.		95	IN	TXT	"v=spf1 +a +mx +ip4:50.28.38.70 ~all"
wag.com.au.		21395	IN	SOA	ns1.on-rev.com. kevin.livecode.com. 2016032201 3600 7200 1209600 86400
wag.com.au.		21395	IN	NS	ns1.on-rev.com.
wag.com.au.		21395	IN	NS	ns3.on-rev.com.
wag.com.au.		21395	IN	NS	ns2.on-rev.com.
wag.com.au.		14195	IN	A	67.225.175.158

First of all there is no mx entry in the dns for that domain. The mx entry is needed, because that entry defines the mail exchanger server(s) - the server(s) which are responsible for the mail exchange for a domain.
You should correct that in your cPanel under Mail -> Mx Entry. 

The spf record, which defines the server(s) which are allowed to send emails for a domain, seems to be correct, although it includes the mx entries. But as i stated already, the mx entries do not exist in your dns settings.


Regards,
Matthias

Matthias Rebbe
Bramkampsieke 13
32312 Lübbecke
Tel	+49 5741 310000
    	+49 160 5504462
Fax: +49 5741 310002
eMail: matthias at m-r-d.de <mailto:matthias at m-r-d.de>

BR5 Konverter - BR5 -> MP3 <http://matthiasrebbe.eu/portfolio/produkte/brx/>
> Am 13.07.2016 um 08:47 schrieb Alex Shaw <alex at harryscollar.com>:
> 
> Hi
> 
> Anyone know what has happened to on-rev support?
> 
> I have sent emails to on-rev at runrev.com and received a ticket but after nearly a month no answer.
> 
> A few of our emails are bouncing back with the following..
> 
> 450-4.7.1 Client host rejected: cannot find your reverse hostname, [67.225.175.158]
> 
> and..
> 
> 550 No RDNS entry for 67.225.175.158
> 
> This is really starting to cause a problem for us.
> 
> regards
> alex
> 
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