[On-Rev] TIO: again all index files were overwritten

[Chris Heidecker]

I sent a supportrequest 12 days ago, no emergency, no response.
Restored from backup myself last week. All indexfiles are gone again today.

Chris Heidecker

> Op 18 jan. 2016, om 22:06 heeft Matthias Rebbe | M-R-D <matthias_livecode_150811 at m-r-d.de> het volgende geschreven:
> 
> Just received an answer. It is not possible to restore my account from the backup. :(
> 
> 
> 
>> Am 18.01.2016 um 21:49 schrieb Matthias Rebbe | M-R-D <matthias_livecode_150811 at m-r-d.de>:
>> 
>> I sent a new emergency ticket just some minutes ago.
>> 
>> 
>> 
>>> Am 18.01.2016 um 21:42 schrieb Kevin Miller <kevin at livecode.com>:
>>> 
>>> Its been a fairly concerted attack, we’ve been stretched dealing with it.
>>> To my knowledge we were on top of the tickets today, I will follow up with
>>> David again now.
>>> 
>>> Kind regards,
>>> 
>>> Kevin
>>> 
>>> Kevin Miller ~ kevin at livecode.com ~ http://www.livecode.com/
>>> LiveCode: Everyone can create apps
>>> 
>>> 
>>> 
>>> 
>>> On 18/01/2016 20:16, "use-livecode on behalf of Matthias Rebbe | M-R-D"
>>> <use-livecode-bounces at lists.runrev.com on behalf of
>>> matthias_livecode_150811 at m-r-d.de> wrote:
>>> 
>>>> Kevin,
>>>> 
>>>> the index files have a changed date 17.01.2016 7:00 GMT+1. That was
>>>> yesterday.
>>>> When were the things restored? I informed support today morning by
>>>> emergency request at 08:15 GMT+1.
>>>> Did not hear back from support. So i phoned Heather at 10:00GMT+1.
>>>> But nothing changed. Until now i did NOT get an answer to my emergency
>>>> request. 11 hours later ! ! !
>>>> And my data is still broken. Btw. that´s the 2nd time that i have to
>>>> restore it on my own. The last time i had also to restore the data on my
>>>> own. because there was a problem with your backup.
>>>> 
>>>> And why is no one able to inform customers about this incident, so the
>>>> customers can check if their data is broken or not?
>>>> 
>>>> Matthias
>>>> 
>>>> 
>>>> 
>>>> 
>>>>> Am 18.01.2016 um 21:00 schrieb Kevin Miller <kevin at livecode.com>:
>>>>> 
>>>>> Yes, the attacker returned again and used a different vector to achieve
>>>>> the very same task. We responded within minutes and were able to stop
>>>>> the
>>>>> attack fairly rapidly. Mostly things have been restored, if you¹re not
>>>>> back to normal let us know through the usual channels.
>>>>> 
>>>>> Kind regards,
>>>>> 
>>>>> Kevin
>>>>> 
>>>>> Kevin Miller ~ kevin at livecode.com ~ http://www.livecode.com/
>>>>> LiveCode: Everyone can create apps
>>>>> 
>>>>> 
>>>>> 
>>>>> 
>>>>> On 18/01/2016 18:51, "use-livecode on behalf of Jim Lambert"
>>>>> <use-livecode-bounces at lists.runrev.com on behalf of jiml at netrin.com>
>>>>> wrote:
>>>>> 
>>>>>> Matthias,
>>>>>> 
>>>>>> It is not just your account. I can confirm that the TIO index files
>>>>>> have
>>>>>> been overwritten on my account too.
>>>>>> 
>>>>>> Jim Lambert
>>>>>> 
>>>>>> 
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>>>>> 
>>>>> 
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