[On-Rev] TIO: again all index files were overwritten

[Matthias Rebbe | M-R-D]

Just received an answer. It is not possible to restore my account from the backup. :(



> Am 18.01.2016 um 21:49 schrieb Matthias Rebbe | M-R-D <matthias_livecode_150811 at m-r-d.de>:
> 
> I sent a new emergency ticket just some minutes ago.
> 
> 
> 
>> Am 18.01.2016 um 21:42 schrieb Kevin Miller <kevin at livecode.com>:
>> 
>> Its been a fairly concerted attack, we’ve been stretched dealing with it.
>> To my knowledge we were on top of the tickets today, I will follow up with
>> David again now.
>> 
>> Kind regards,
>> 
>> Kevin
>> 
>> Kevin Miller ~ kevin at livecode.com ~ http://www.livecode.com/
>> LiveCode: Everyone can create apps
>> 
>> 
>> 
>> 
>> On 18/01/2016 20:16, "use-livecode on behalf of Matthias Rebbe | M-R-D"
>> <use-livecode-bounces at lists.runrev.com on behalf of
>> matthias_livecode_150811 at m-r-d.de> wrote:
>> 
>>> Kevin,
>>> 
>>> the index files have a changed date 17.01.2016 7:00 GMT+1. That was
>>> yesterday.
>>> When were the things restored? I informed support today morning by
>>> emergency request at 08:15 GMT+1.
>>> Did not hear back from support. So i phoned Heather at 10:00GMT+1.
>>> But nothing changed. Until now i did NOT get an answer to my emergency
>>> request. 11 hours later ! ! !
>>> And my data is still broken. Btw. that´s the 2nd time that i have to
>>> restore it on my own. The last time i had also to restore the data on my
>>> own. because there was a problem with your backup.
>>> 
>>> And why is no one able to inform customers about this incident, so the
>>> customers can check if their data is broken or not?
>>> 
>>> Matthias
>>> 
>>> 
>>> 
>>> 
>>>> Am 18.01.2016 um 21:00 schrieb Kevin Miller <kevin at livecode.com>:
>>>> 
>>>> Yes, the attacker returned again and used a different vector to achieve
>>>> the very same task. We responded within minutes and were able to stop
>>>> the
>>>> attack fairly rapidly. Mostly things have been restored, if you¹re not
>>>> back to normal let us know through the usual channels.
>>>> 
>>>> Kind regards,
>>>> 
>>>> Kevin
>>>> 
>>>> Kevin Miller ~ kevin at livecode.com ~ http://www.livecode.com/
>>>> LiveCode: Everyone can create apps
>>>> 
>>>> 
>>>> 
>>>> 
>>>> On 18/01/2016 18:51, "use-livecode on behalf of Jim Lambert"
>>>> <use-livecode-bounces at lists.runrev.com on behalf of jiml at netrin.com>
>>>> wrote:
>>>> 
>>>>> Matthias,
>>>>> 
>>>>> It is not just your account. I can confirm that the TIO index files
>>>>> have
>>>>> been overwritten on my account too.
>>>>> 
>>>>> Jim Lambert
>>>>> 
>>>>> 
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>>>> 
>>>> 
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>> 
>> 
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