[On-Rev] TIO: again all index files were overwritten

[Matthias Rebbe | M-R-D]

I sent a new emergency ticket just some minutes ago.



> Am 18.01.2016 um 21:42 schrieb Kevin Miller <kevin at livecode.com>:
> 
> Its been a fairly concerted attack, we’ve been stretched dealing with it.
> To my knowledge we were on top of the tickets today, I will follow up with
> David again now.
> 
> Kind regards,
> 
> Kevin
> 
> Kevin Miller ~ kevin at livecode.com ~ http://www.livecode.com/
> LiveCode: Everyone can create apps
> 
> 
> 
> 
> On 18/01/2016 20:16, "use-livecode on behalf of Matthias Rebbe | M-R-D"
> <use-livecode-bounces at lists.runrev.com on behalf of
> matthias_livecode_150811 at m-r-d.de> wrote:
> 
>> Kevin,
>> 
>> the index files have a changed date 17.01.2016 7:00 GMT+1. That was
>> yesterday.
>> When were the things restored? I informed support today morning by
>> emergency request at 08:15 GMT+1.
>> Did not hear back from support. So i phoned Heather at 10:00GMT+1.
>> But nothing changed. Until now i did NOT get an answer to my emergency
>> request. 11 hours later ! ! !
>> And my data is still broken. Btw. that´s the 2nd time that i have to
>> restore it on my own. The last time i had also to restore the data on my
>> own. because there was a problem with your backup.
>> 
>> And why is no one able to inform customers about this incident, so the
>> customers can check if their data is broken or not?
>> 
>> Matthias
>> 
>> 
>> 
>> 
>>> Am 18.01.2016 um 21:00 schrieb Kevin Miller <kevin at livecode.com>:
>>> 
>>> Yes, the attacker returned again and used a different vector to achieve
>>> the very same task. We responded within minutes and were able to stop
>>> the
>>> attack fairly rapidly. Mostly things have been restored, if you¹re not
>>> back to normal let us know through the usual channels.
>>> 
>>> Kind regards,
>>> 
>>> Kevin
>>> 
>>> Kevin Miller ~ kevin at livecode.com ~ http://www.livecode.com/
>>> LiveCode: Everyone can create apps
>>> 
>>> 
>>> 
>>> 
>>> On 18/01/2016 18:51, "use-livecode on behalf of Jim Lambert"
>>> <use-livecode-bounces at lists.runrev.com on behalf of jiml at netrin.com>
>>> wrote:
>>> 
>>>> Matthias,
>>>> 
>>>> It is not just your account. I can confirm that the TIO index files
>>>> have
>>>> been overwritten on my account too.
>>>> 
>>>> Jim Lambert
>>>> 
>>>> 
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>>> 
>>> 
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>> 
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> 
> 
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